I have emailed twice since 12/24 that I did not receive the additional bands that I ordered but the only response I have received is the following
"Hi there,
Thank you for contacting Customer Support at Massdrop. We are currently experiencing a higher volume of customer support requests and our responses will be a little slower than usual. We have received your message and we will respond back as soon as possible. Please be sure to check out our FAQ, it may help to answer your question. Thank you for your patience and understanding.
Massdrop Customer Support"
Thank you for contacting Customer Support at Massdrop. We are currently experiencing a higher volume of customer support requests and our responses will be a little slower than usual. We have received your message and we will respond back as soon as possible. Please be sure to check out our FAQ, it may help to answer your question. Thank you for your patience and understanding.
Massdrop Customer Support"