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heissler
15
Mar 14, 2014
Just received my order. The SMD cut tape was half empty and no signs of the missing diodes inside of the box. I am mad to say the least.
justnits
38
Mar 14, 2014
heisslerhmm, seems like there's a lot of orders with their SMD strips being empty or half empty...could it be that they dropped off during Customs inspection?
Mark
3186
Admin User
Mar 17, 2014
heisslerContact support@massdrop.com and we'll send you a new one. The SMD's come on spools of 2500. The first 30 of a spool are blank due to manufacturing tolerances at the SMD factory. We trained our warehouse workers to look out for that (and skip the first 30-50 of the spool before they start cutting production versions of the strips), but it looks like someone on the line didn't pay attention. It only affects the first piece of a 2500 piece strip, so it can't be a common problem. It shouldn't have happened in the first place, but for those that were affected we'll make sure to get you a replacement strip.
rocket859
10
Mar 20, 2014
MarkMark,
The first 30 are blank so you can feed the spools tape into a pick and place and not loose parts.
heissler
15
Mar 21, 2014
MarkHello Mark, your efforts are much appreciated, but in order to save our both time and money, I have already sourced the parts for myself now. Thanks though!
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