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RyceCreem
7
May 18, 2014
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joncppl
5
May 19, 2014
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RyceCreemThere are words I will not say here that I would use to describe the packing quality.
Since it was packaged just in bubble wrap, the slightest shock caused the metal components to clash against each other. However, in my case, it must have taken an incredible amount of force to snap the arm. I feel that it is likely that the box was stored on it's side, at the bottom of a heavy pile, where the end portion of the arm ended up supporting the load rather than the box itself. Only that or a significant drop could cause the hundreds of lbs of force that should be required to break this seemingly sturdy piece. Since there were no scratches or notables damage to other parts, I don't think a "drop" was the case here. Proper packaging would have prevented it in any case.
It's as if they ran out of packing foam and in order to fulfil the massdrop order they sent it anyway. I'd be shocked if that was "normal" packaging, because then every other product they ship out would be in a poor state!
Since it was packaged just in bubble wrap, the slightest shock caused the metal components to clash against each other. However, in my case, it must have taken an incredible amount of force to snap the arm. I feel that it is likely that the box was stored on it's side, at the bottom of a heavy pile, where the end portion of the arm ended up supporting the load rather than the box itself. Only that or a significant drop could cause the hundreds of lbs of force that should be required to break this seemingly sturdy piece. Since there were no scratches or notables damage to other parts, I don't think a "drop" was the case here. Proper packaging would have prevented it in any case.
It's as if they ran out of packing foam and in order to fulfil the massdrop order they sent it anyway. I'd be shocked if that was "normal" packaging, because then every other product they ship out would be in a poor state!
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First off the hex wrench was missing from mine. On top of that, the hex screw that tightens the pole to the base is missing as well. As a result, even the tiniest amount of force as I am adjusting the monitors will rotate the setup. I haven't had the time yet, but I need to go to the Home Depot to buy the screw. Does anyone know which dimensions the screw requires?
On top of that, its very difficult to slide the monitor arm up and down the pole. Even after I loosen or remove the tightening bolt, I have to put a lot of force into it in order to move it up and down. On top of that, I've noticed this has caused a lot of scratches and paint chipping on the pole. Idk if this is normal or if I'm doing something wrong.
That aside, I really like this stand, though. It makes everything very convenient and I have a lot of desk space because of it. I love that the base itself is flat, so I am able to put my keyboard on it. I can arrange my speakers and amplifier behind/under my monitors. Setting up the monitor to the stand was just unbelievably easy. Just attach the mount and hook it on the arms. On top of that, the angle, height, and left/right adjustment on this stand makes it so easy to properly and perfectly position your monitors.
Overall, this is an excellent and well thought out product, but I feel like this would have been a better experience if some better quality control could have been done by Ergotech before shipping these out.