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I received my order and one of the Fine Tags has a battery door that is stuck. I am using the tool provided and emailed company's support....no answer and no existent support. Nice company that delays product shipping and then fails to support it!
@Mehere : What is your email address please? We could not locate your email asking for support.
Please ensure that you use the battery opener tool to rotate the lid clock-wise and then tap the FIND a few times from the opposite side to open the lid. Only a moderate amount of force is needed to twist open the lid using the opener tool.
Are you able to rotate the the lid clockwise/anti-clockwise using the opener? Please confirm. Once it is rotated clockwise, please try to pop it open by by tapping it from the opposite side.
To know how to insert a new battery or replace the old one, please check out the following videos:
http://bit.ly/1jXfWee and http://bit.ly/1r4o2tb