Granite Keycap Set Discussions | Drop

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Granite Keycap Set

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Oct 15, 2014

Hey Guys,
We spoke to the vendor today to get an update for the community and have some mixed news for you guys.
The short of it is that due to production constraints that came up after the vendor started manufacturing, the new estimated ship date for the final batch of orders has been moved to Mid-December. In order to minimize delays, they have doubled their efforts and have already started a second production shift. The vendor has let us know that they will be far enough along in the production process towards the tail end of October to lets us know when the first batch of orders will ship out. We will be keeping regular contact with them and will update the group as soon as we hear back.
For full transparency here is the long version.
We initially ran this drop with a limited quantity and removed it after the community asked for us to accommodate more members. Before expanding the drop, we, in conjunction with matt3o, consulted with the vendor and were assured that the extra orders would not affect the fulfillment date.
Throughout the production so far, we were provided regular updates and were given the all clear. However, we received news from the vendor that they were having doubts about being able to make the shipment time. In response, they have started a second shift to increase output to get these out as soon as possible. We have also asked them to prioritize the most popular selections to try and get as many orders fulfilled as soon as possible. We were told by them that towards the end of October they will have a better idea about the shipment date for the first batch.
We appreciate the group's understanding for this delay and want to assure the community that we are doing everything we can to make sure that orders are shipped as soon as possible. We will stay in contact with them and continue to explore any and all options to speed-up production. As always, we will provide transparent updates for the community to make sure you guys know the status of your orders.
Thanks for your patience and expect an update from us on 10/21 or sooner if something comes up.

rodgaroon

231

Oct 15, 2014

HassanSNo worries. I would rather wait and have an excellent product. That being said. Will the members who order their product first be the ones to get the shipment first?

BroAniki

Oct 15, 2014

HassanSThank you for the update Hassan

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Lord_of_Moisture

Oct 15, 2014

HassanSOh no...I thought that when I joined this drop on the 24th of August it would get here before Christmas. Sadly, I don't think I will be here when there meant to deliver. With deliveries to Australia Australian Post usually ask for a signature when delivering an item. For international deliveries do they just leave the package there or does Australian Post deliver the package? If there is no one home Australia Post will hold onto the package until someone claims it from a collection center but as far as I know this is only for Australian Post.

MaNiFeX

217

Oct 15, 2014

HassanSDespite your efforts, it sounds like this is due to opening up the drop to an unlimited number. It seems that the blame is being passed to the manufacturer here. Do you plan on doing anything for the consumer to mitigate this delay?
Can you also speak to why you decided to open this buy up instead of just delivering the product in the limited quantity as planned?

radio_killah

Oct 15, 2014

MaNiFeXI completely agree with you. The whole reason this got messed up was because the group buy got re-opened. Although they discussed it with Matt3o, and got his approval, the fact that it was reopened has seriously delayed this. I do understand that there was no expectation that this group buy would be so big, hence the lack of a defined quantity when the group buy opened. Either way I just want to know when the first batch will be sent out and who will be in it because I got in on time with the buy but am now being penalized.

Pacwageo

362

Oct 16, 2014

radio_killahWhile I agree that Massdrop should have been more transparent on their initial order limit... I do not think this is entirely their fault. The vendor assured them the extra orders would not cause a problem... and well now it has.
Also, I'm pretty sure Signature Plastics isn't even ready with the initial, or first batch, yet. So even if they didn't reopen it the second time.. the first batch would still NOT have been delivered yet. It sounds like they are having problems meeting even their initial production dates. This is not something Massdrop can really do anything about unfortunately.
You and 1000 other people are in the same situation here... I say we just sit tight and be patient. It'll get sorted out.

MaNiFeX

217

Oct 16, 2014

PacwageoLike we have a choice? I agree waiting another month or so isn't the end of the world
Regardless, this should have been handled better and aren't delivering what they promised.

xybre

Oct 18, 2014

MaNiFeXThey had a swarm of angry people when the drop closed, so they reopened it. They made a post on the GeekHack thread about if they opened it up it would cause delays. But the delay they said would be about two weeks (see the quote below).
TestaRossa says below: "they should've submitted a large portion of the already-placed orders to SP for manufacturing before the drop ends."
Which they did.
Here's the post from 2014-08-29 (or before):
"When we (matt3o and massdrop) launched this drop, Signature Plastics (SP) gave us production and shipping times for a couple thousand kits.
When the drop exceeded 2000 sets earlier this week, we spoke with SP and asked for an updated production and shipping estimate. Based on the new quantity, SP is estimating fulfillment times will increase by roughly 10-15 days.
In the interest of those participating, we closed the drop. However, based on the demand and limited nature of this drop, we have decided to re-open the drop at the request of matt3o.
In an effort to decrease production times, we’ve already asked SP to start producing keycap sets.
Shipping times will increase for all existing participants, but your fellow enthusiasts appreciate your patience."

EpicFlyingBulbz

Oct 21, 2014

MaNiFeXI would completely agree with you if the limited amount had been displayed on the drop, however it wasn't. So I don't think that it is fair to have a go at them for re-opening it!

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