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Hand and Sew Notebook Cover
Showing 1 of 20 conversations about:
Hand and Sew Notebook Cover
James1817
2
Mar 22, 2015
The notebook cover arrived damaged (there is a cut that will release the string and inhibit it from holding the notebook) and the seller will not respond to my multiple emails (over a course of a week and even included pictures) to the email address he posted here.
Despite his claim here that he has a "lifetime warranty", he doesn't even seem to want to replace initially faulty item.
I don't know what to say. I will probably have to spend a lot of time working through PayPal to get my money back for this faulty product.
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IanAnderson
2590
Mar 23, 2015
James1817The best way to take care of issues like damaged products is to talk to Massdrop support, not to the vendor. Contact us at massdrop.com/support and we will take care of you.
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Hand.and.Sew
94
Hand and Sew
Mar 25, 2015
James1817Hey James,
I actually only received one email from you from last Wednesday. I'm a tad behind on my responses (sorry for that), but there is no need to get antsy. As you know, things with Massdrop can take a little extra time. I'll send you an email about the replacement process.
Thanks.
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