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penguinairlines
Anyone have that gray hexagon wallpaper from the latest email?
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Darthjaeger
Adding/Including Memories
I lost my dad last year (2023) and have been finding ways to include keepsakes/memories in my workstation. I've dabbled here and there with doing small woodworking projects and attempted a wrist rest from a piece of oak I picked up with him from my great uncles wood shop. I milled it to fit a 60% keyboard as I hadn't decided what keyboard I would be using it on and thought that's where most of my wrist would be in contact even typing on a full keyboard. I gave it a torched/burn appearance as I really was lost in what to do. I found an old shell casing from going hunting with my dad in my hunting pack and decided to imbed it into the end of the wrist rest so it would just have a little difference and a small story behind it as well. I have other things around my workstation from family and friends, but it just feels a little more special having worked on it and adding something small that has a memory for me to it. (Purple was my grandmothers favorite color and I have kinda now...
Apr 8, 2024
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We apologize for this significant delay and we know it is extremely disappointing for everyone involved. We’re working closely with our shipping partner to prioritize this shipment and get it to our warehouse as soon as possible. If you don’t want to wait the additional time, you can cancel your order via the transactions page: https://www.massdrop.com/transactions Again, we apologize for the delay. We’ll provide an update in September with the latest information.
1) Our Estimated Ship Date was probably a bit ambitious; that's on me. 2) There was a delay in payment processing, and manufacturers generally will not order materials or begin work until they get at least a large deposit. 3) We have an independent contractor who does on-site quality control inspections for us on a number of products that are manufactured overseas, and this person was enlisted to inspect the Cache EDC. During inspection, they found a that some units had minor issues - some glue showing near seams, and the footers of the knife tray not attached well enough. We rejected any units that were not up to spec and were not able to be made perfect. The manufacturer was very understanding and is committed to shipping only units that meet our specifications. I actually visited them in China last week and they are running a very impressive facility. 4) Boats are hella slow y'all, and these are way too heavy to put on a plane. Sometimes when things are late, we just fork over a bit more and put things on a plane - works great for headphones and knives, but given the price of these relative to their size and weight, it's just not feasible. Also, container space has to be reserved - so if you miss your date, you can't just roll a truck up to the dock and say, "hey, you fellas headed to New Jersey?" We have a freight forwarder who has access to a lot of cargo space, but it often takes a few days to schedule pickup and another week to find space on a US-bound vessel. 5) Our new date takes into account the time to clear customs, which is a variable well beyond our control - if they get through sooner, we'll certainly ship them sooner.
So now you probably know more about manufacturing and shipping that you really wanted to, but we do try very hard to be transparent and I'm glad to share this info with everyone. All of that being said, we probably could have seen the delay coming and messaged it to the group a bit sooner. We try to stay ahead of these things, but sometimes we don't do as good of a job as we'd like to. As with all aspects of the business, we do listen to the community and do our best to improve based on your comments - this is no exception.
Apologies for the delay and thanks for holding us and our vendors accountable. We appreciate your patience and will get these shipped ASAP. -- Jonas
CC: @MGHartsough @SonGoku @braswes @DDro @Rabbitman @McJimmis @dapperist
I understand manufacturers not fronting materials until being paid, (it was easy enough to process our payments upfront though) But what's that's that account for, a couple days? "Probably" should've seen the delay coming is a bit off if you were at the facility a week ago and knew about their current progress/issues while also knowing freight times, customs, etc. So yeah - you should've told people way sooner than a single week before the promised ship date.
This is the sort of thing that kept me from participating in Massdrop for so long. Will likely keep me at bay a while too.
So you want to learn some lessons and improve?
- no small slips - slip once and slip big. nothing is more demoralizing to be told something will be 2 months late and then a month later be told it's going to be another 2 months late. Make your first schedule slip big enough to be 100% certain you will make your date. If you go earlier, you'll delight your customer
- communicate early and often. On these long lead projects, weekly status updates would not be too much information.
- under-promise and over-deliver. If the original ship date for the drop had been November, it probably would not have cost you too many sales, and when you shipped in October, you would be heroes.
Thanks!