So, Hassan, you're trying to tell us that the vendor didn't realize that the packages never shipped? And you want us to believe this? Someone is lying in my opinion and you should not ever deal with this seller again.
And could everyone please stop saying: "we apologize for the inconvenience". It's not an "inconvenience" - someone screwed up and should take responsibility.
HouseIt's a very common customer service recovery procedure called the "AAA" method; Acknowledge, Apologize, and Act. Acknowledge the issue your customer is having, Apologize for what happened, and then Act to resolve it.