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Showing 1 of 157 conversations about:
elimelendez
2201
May 4, 2015
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Mattsplat
30
May 24, 2015
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elimelendezI never received mine. Just an email saying there was a problem and a promise that I would receive mine by the 24th. It is the 23rd and not a word from Massdrop. I have sent two emails to support and no response to either. I am new to Massdrop. This was actually my first purchase. I have 4 other orders now and I am hoping this is a rare case. Either way, the lack of response from support has me doubting this exciting new website I found. Any idea how to get information about my order?
elimelendez
2201
May 26, 2015
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Mattsplat@Mattsplat your pen was backordered and the vendor is scheduled to receive it on on 5/26. I just contacted them about the unit. If it all goes according to scheduled it should be shipping to you by early next week. I will keep my eye on this for you!
elimelendez
2201
Jun 1, 2015
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Mattsplat@Mattsplat we contacted the vendor and the units of Lamy Palladium Extra Fine will be backordered until 6/8. Customer support should have contacted you.
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Thanks again for the support guys. Drop by the discussion board and share your experience with the LAMY Dialog 3 Fountain Pen. The community would love to hear your thoughts.
If there’s anything else we can do to make your Massdrop experience better, feel free to reach out to us at https://www.massdrop.com/support.