I've been a member and fan of Massdrop for over 3 years. I've done around 20 drops over the years and have felt I had gotten a deal, or at least what was described for every drop, except this one. I'm not sure who is at fault here but I will describe where my expectations differed from what was delivered and some possible immediate solutions that could save a large portion of your customers, including myself.
Seeing that the tier level pictures showed a lot more product than the $50, $100, and $150 price points I assumed the product image was showing a pool of items that would be used to make a bunch of random crates. I thought some people would get the doll toy and maybe more single booster packs, while others would get a commander deck with less booster packs, and others still would get a duel deck and average amount of booster packs. See where I'm going with these examples? Same with the Booster Boxes, I thought a certain amount of people would receive SOI like stated, and others would get OGW, BFZ, Origins etc... No matter the crate makeup the value at each level would remain consistent. For example, if crates got the pop! doll in place of a commander deck, the commander deck is double the cost of a pop! doll so the crate with the doll would also have a few extra boosters of maybe a better version deck box than the crate with the commander deck. All in all, the total value would add up to $50, $100, and $150 respectively if not a bit more since this is Massdrop after all.
Thats what I thought this drop was. It turned out to not be like that at all and that is why I am a bit upset. Some people should have gotten SOI, Commander Decks, Duel Decks, Playmats, and rare singles. None of those things were even in the drop. Does that mean the pictures were supposed to represent a pool of items that could be selected for each monthly crate and each months crate would be the same for everyone? It should have been explained better.
My $100 Crate Contents:
Dex Protection Proline - Black
Pop! Garruk Doll
Purple Chessex Dice
MDG Black Die Bag
Dragon Shield 100 Sleeves
Cardboard Crack Book
Ultra Pro Plastic Binder
11x Booster Packs (6x BFZ, 5X OGW)
I'd like to point out that I'm not completely unhappy with my crate. The total value of everything I received is $115, a savings of $8 for me after shipping. It's just that I was really hoping for my first commander deck, and one of those nice leather binders in the picture. Instead I got the doll and a cheaper looking plastic binder. Adding in the odd fact that I got 11 booster packs instead of the suggested 12 isn't a huge deal in itself, it just adds to the feeling I got a bad luck crate. If I never went onto the discussion here and realize that everyone got the same bad luck crates I would have thought that at least others are getting the commander decks I was hoping for and been fine with the overall drop. Its just that none of the nice items from the pool were in this drop at all that makes me feel that the community was wronged. Below are some suggestions to really rectify the situation and gain back a large portion of your Magic Community here on Massdrop:
First, clearly define how the monthly randomized drops are going to work. Is the variance going to be between crates in the drop, or drops in the months?
Secondly, either let people return their crates or ship a few extra items to everyone in the drop as a thank you for trying the first monthly magic blue box and apology for the cryptic and deceiving product description.
$50 Crate Buyers could get: A few boosters or Duel or Commander deck
$100 Crate Buyers could get: A few SOI boosters and a Commander Deck
$150 Crate Buyers could get: 10-15 SOI boosters and a playmat.
Treat us right and we will return the favor.