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Showing 1 of 80 conversations about:
saisengken
12
Jun 13, 2018
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Bought 3 units in brass finished MD-31441-1645-1645282 at its last drop and understand it was a collaboration of the brand & massdrop with massdrop undertaking its warranty. The warranty just passed. 2 units has faulty on/off switches (used less than 10 occasions, sure is a quality & manufacturing defect). Removing the switch nechanism from its end-cap need a special tool to unscrew to remove. Wrote to massdrop & it disclose cannot provide brand's service contacts due to contractual obligations.
Prospective buyers kind above & also replacing a new blub need a special tool to unscrew holder from housing. Currently, I am waiting for Gwen from community support. Has been a preferred & regular customer at its drops and is very unhappy massdrop this service issue. Communications just went D E A T H..
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