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Showing 1 of 52 conversations about:
Massdrop Lift Sit-To-Stand Desk
Battlestations
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FULL DISCUSSION
dannyboi71
11
Sep 3, 2018
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one of the gears on the non-motorized side broke a tooth. does any one know where I can get a replacement gear or if there is some warranty
Sep 3, 2018
dgarrison
1
Sep 13, 2018
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dannyboi71
I've had the same issue lately. The right leg (non-motored) will often be almost an inch shorter than the motored side and will some times fail to raise because of the slipped gear. Is there any known repair or support claim for this?
Sep 13, 2018
dannyboi71
11
Sep 13, 2018
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dgarrison
I dont know I made a support claim 1.5 weeks ago and I'm still waiting on a response
Sep 13, 2018
dannyboi71
11
Sep 13, 2018
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dgarrison
i actually just got a response and they'll will be sending me a new one it fell under warranty
Sep 13, 2018
dgarrison
1
Sep 13, 2018
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dannyboi71
Awesome! I've just submitted a support claim. Thanks for posting this.
Sep 13, 2018
dgarrison
1
Oct 10, 2018
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dgarrison
Mine too was replaced under warranty. Just incase anyone else out there finds this like I did.
Oct 10, 2018
JuanLeon
0
Aug 20, 2021
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dgarrison
I got the same problem, where do I contact support?
Aug 20, 2021
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