Click to view our Accessibility Statement or contact us with accessibility-related questions
dropshipuser
0
Apr 30, 2024
checkVerified Buyer
Warranty was not honored - Headphones work fine
The headphones work well but be careful claiming warranty. The cable started to malfunction and after contacting support I was explicitly promised a new unit free of charge but instead was issued a refund. When I asked for the original agreement to be honored I was told there is nothing they were willing to do and: "Feel free to place a new order for the headphones if you wish though." After a few more emails I was given a $20 credit and conceded to "[feeling] free to place a new order" but because of current exchange rates and duty I had to pay an additional $65 or so. They refuse to reimburse me. Very unlikely I will be ordering from here again.
(Edited)
amycs
104
Admin User
Apr 30, 2024
dropshipuserHi @dropshipuser This is not the experience we'd like for you to have, apologies. We'll do what we can to make it right. Please check your inbox.
PRODUCTS YOU MAY LIKE
Trending Posts in Audiophile