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Showing 1 of 162 conversations about:
Massdrop x AKRacing Aero Gaming Chair
Southpaw018
17
Jan 10, 2020
So. The seat of my chair deformed. No big deal, right? 10 year warranty on the frame.
December 2: contact Drop.
December 3: Drop says that @AKRacingSupport services this model. Contact the email address given.
December 5: AKRacing says request received.
December 9: AKRacing says Drop has the seat, and only Drop has the seat, and they can't do anything.
I reply to both support services. I'm not doing this runaround thing. One of you is going to fix or replace this chair.
December 16: No answer from either support desk. Send followup.
December 30: No answer from either support desk. Send followup.
January 10: No answer from either support desk. Post here.
Still waiting, guys. I do not want to continue escalating this, but I will. I just want my chair fixed or replaced. My back hurts.
curpet
0
May 3, 2022
Southpaw018@Southpaw018 was this ever resolved? I'm running into the same issue...
Southpaw018
17
May 3, 2022
curpetDrop eventually conceded that they did not have the part and could not honor the warranty, and they refunded my money in full.
Leeeoon
1
May 31, 2022
Southpaw018How long did it take until they finally conceded? My seat is starting to protruding parts.
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