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amycs
101
Admin User
Jun 26, 2019
Hi,   We have an update on your Massdrop x MiTo MT3 Godspeed Custom Keycap Set. The team is wrapping up final quality control checks for the following keycap kits: 8 Apollo Micons, 8 Apollo Numpad, 1 Exotic, 34 Ares Ortho, 1 Apollo Ergo, 8 Ares Ergo, 1 UK, 8 Colevrak, 44 Novelties, and 200 Space Race. For the above-mentioned kits, we expect to ship by July 12th and you will receive an email with shipping confirmation once your order has been shipped. We apologize for the additional delay. The other kits will ship by June 28th, as expected. If you have any questions, please feel free to reach out to Community Support.  We look forward to you receiving and enjoying your Massdrop x MiTo MT3 Godspeed Custom Keycap Set soon!
A community member
Jun 27, 2019
amycsGlad to hear there's an update. So if I bought novelties and alpha's, I'll receive the novelties a few days later? Or do they all get shipped at the delayed date?
CoryK
31
Jun 27, 2019
amycsWe really appreciate the update, but it feels unfortunate that we had to wait until one day before the expected shipping date for an official update. I think the site would benefit from having an update or timeline tab on the drop, with weekly updates even if the content is "Still waiting on the factory" or some other non-update. Constant communication helps reduce rumors and confusion about delays.
harlekein
659
Jun 27, 2019
amycsI am in agony. Can't wait to type on these beauties.
Chaffree
47
Jun 27, 2019
amycsJust so I'm understanding, are you saying specific kits within the bulk kits are needing to be remade? ie: 44 of the 1191 purchased novelty kits will be delayed?
fezzant
31
Jun 27, 2019
Chaffreesounds more like that many kits are still being checked for quality, not necessarily that many have to be produced again (at least I hope)
yanfali
1544
Jun 28, 2019
ChaffreeSince they named specific kits and quantities it sounds like they are just behind on doing QC and need another couple of weeks to finish up checking all the kits for defects.
DRaGZ
305
Jun 28, 2019
amycsI assume for orders that included these delayed kits but also had kits that were not delayed, that the whole shipment would be delayed and not sent in parts, right?
fezzant
31
Jun 29, 2019
DRaGZCorrect. If there's very big problems they might send in parts, but usually they consolidate shipping whenever possible
scoopbb
184
Jun 29, 2019
amycs
  • Alphas: Solar Alphas
  • Additional Kit: Apollo Ortho
My kits yet no tracking...
TypingDead
25
Jun 30, 2019
amycs지연된 킷이 포함된 주문도 같이 지연된다는 뜻이냐 아니면 지연된 킷만 나중에 보내준다는 거야? 일단 내 주문은 쉬핑 안 된 것 보니 전자로 이해하면 되니? 존나 해맑은 매--쓰드랍아?
lisinge
78
Jun 30, 2019
TypingDeadJag vet inte vad du snackar om kompis. Kan du ta det på Svenska?
TypingDead
25
Jun 30, 2019
lisingeMai hopohopo,ʻaʻole au i haʻi aku iāʻoe. Huli i Google Translate ma ka pahu hulina?
lisinge
78
Jun 30, 2019
TypingDeadдвое могут играть в эту игру ботаник :D
(Edited)
Muunsyr
26
Jul 1, 2019
amycsDoes this mean that all orders with an Apollo Ergo will be delayed, or just one?
Rominronin
106
Jul 2, 2019
amycsThanks for the update, I look forward to the shipping confirmation.
David_R
110
Jul 8, 2019
amycsMy Ares Ortho shipped out on July 5. Looking forward to it arriving with my Holy Pandas this week! <3
harlekein
659
Sep 17, 2019
amycsHello @amycs . There were severe quality issues with my order. I received swift response and was sent replacement kits. They still have not arrived. I have contact support via email and after the excellent customer service from before I am now being dismissed by a certain David Q. Could you please help and ensure a statisfactory solution is reached?
amycs
101
Admin User
Sep 17, 2019
harlekeinHi! I've taken a look at your ticket and I can assure you that David is doing his best to help with your inquiry. He placed your ticket on a brief hold so that we can take a look further. I'll have David respond to you and help you out! Thanks so much for your patience.
(Edited)
ZHMeow
3
Jun 22, 2021
amycsDear Amy, Please send the prepaid return label so I can ship the headphones back.
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