Massdrop x OLKB Planck Add-Ons Kit Discussions | Drop

May 1, 2019

Hi everyone, We are aware that members who purchased the Mod case instead received a regular case. We made an order processing error that resulted in the production of the wrong cases. We’re sorry about the error and that we did not catch it sooner. We will be working with our vendor to produce and ship the correct units out to those who are affected. We will provide another update when we have more details as to what that timeline will look like. You may keep the regular case that you have already received. Again, our apologies for the mixup and appreciate your patience while we get this resolved.

Hubbe

May 6, 2019

YanboWuSo do we who received the wrong package need to inform you in any way?

Vote

May 6, 2019

HubbeNo need, we have a record of those orders already.

Lexer

137

May 14, 2019

YanboWuOk. Been two weeks since that post. Any updates? Thanks

idealcheese

May 17, 2019

YanboWuWould love an update please...

Hubbe

May 24, 2019

YanboWuI'm starting to agree with the people here. No updates after several weeks. When can we expect to receive our (correct) orders?

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idealcheese

Jul 6, 2019

YanboWuStill no idea what the timeline will look like? Can you at least post a message to let us know you haven't forgotten about us?

Jul 16, 2019

idealcheeseYou guys have not been forgotten. The replacement cases are been made now. Once we have a proper timeline we'll update everyone.

pussifer

Jul 18, 2019

YanboWuA stickied comment with even just this update might be a good idea. Thanks for letting us know, sort of, that things are moving forward with this. And thank you, fully, for making sure this is being taken care of. I understand these things take time, as I'm sure most of us here do. Making sure to get the word out efficiently would probably go a long way to help alleviate the worries that we've been forgotten.

Aug 12, 2019

pussiferThe replacement cases are on their way to our warehouse! We will get it sent out to everyone once it arrives. Thank you all for your patience while we got these made.

pussifer

Aug 23, 2019

YanboWuThanks for the heads up! I've seen an email or two come in, and I'm pretty stoked about it!

Hexy

Sep 3, 2019

YanboWuHi @YanboWu, any update?

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Sep 4, 2019

HexyYou should see tracking for the replacements this week.

Hexy

Sep 4, 2019

YanboWuThanks for taking the time to reply so quickly!!

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yoolen

May 24, 2020

YanboWuWere these replacements ever sent out? I never got a notification or tracking number about replacements being sent.

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