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Showing 1 of 15 conversations about:
gnomedic
0
Jan 24, 2021
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What's the return policy on this? A bit wary after seeing feedback from a recent cable. This is perfect for my Bulbasaur build, but def don't want to be stuck with a dud. :D
mechcables
231
Mechcables
Jan 29, 2021
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gnomedicWe accept returns for defective cables and will assist with troubleshooting - our support email is contact@mechcables.com. The main issue from the Seafoam drop has been power loss due to the length of the cable (> 11ft on the 6ft variant which can cause issues with high power keyboards such as the ALT/CTRL in certain configurations); user hardware/configuration variation plays a huge part in determining the amount of power that goes through the cable as well which is why some users have no problems.
In this drop the overall length is only ~9ft so the amount of potential power-loss related issues is expected to be significantly lower.
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