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We’re happy to report that all of the orders have been shipped out right on schedule!
If there’s anything else we can do to make your Massdrop experience better, feel free to email us at firstname.lastname@example.org.
I received a tracking number a few days ago, but the number still isn't returning anything on UPS's tracking site. Should I be concerned?
EDIT: The site says it was shipped through UPS and links to their site, but a Google search for my tracking number revealed that it is actually being shipped through FedEx. Leaving this here for anyone else who might be having the same issue.
thank you for googling your code, helps alot
I am rather excited to receive this bundle, but unfortunately there was an error in the payment and I was never notified. It just stated "Shipped" on the transaction, but I didn't notice that under "Payment" it had an error until yesterday. I've tried emailing support twice since then with no response. Is there a better way to get in contact so I can get this resolved? Or can I at least get a reply to the email so I know something is being done?
If this doesn't work I suppose I'll try messaging on the Facebook page or Twitter; however, communicating a purchasing problem on a social media platform seems a bit crass. Anyways, I hope you see this because I appreciate this service.