Panta Clothing x Styleforum Tie Discussions | Drop

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Dec 15, 2015

I'm usually not the one bitching but in this occasion am I the only one who thinks the whole process has been a bit over the top?
Initially ties were paid for in September and promised for late October. I'm based in Europe so I consider myself lucky if I see these ties before mid-January. I understand the challenges of such a group order but when every single step of the supply chain goes wrong, one is allowed to wonder if this was at all thought through before launching the idea. A pity because I have no doubt the ties will be great, but for the rest this undoubtedly ranks amongst my painful online shopping experiences.

Panta

Panta Clothing

Dec 15, 2015

CookieCutterWell, first off, apologies once again. The original shipping date (end of October) was set when the process started, without knowing how many ties would be ordered. When the order went over 250 (IIRC), we changed the expected date to mid November and capped the order at 350 ties. In hindsight, the expected shipping date should have been set as late November to mid December but its hard to predict some of the issues we had during the process, when we started the project. Given that the ties are made by hand and we were working with 4 different sizes, its hard to account for how many ties can be made in a day. I am now better aware of the holiday schedule in Italy (there were about 5-6 of them during this project), better aware of the time necessary to manufacture this number of ties and better aware of the communication necessary with this community when a project is in the works. As it stands, the ties will be shipped 4 weeks after the set expected shipping date. Not ideal and not something to be proud of, but also not unheard of in the realm of made to order goods.
The ties are now in Newark, NJ and they may be in my hands tomorrow.
Newark, NJ, United States 12/15/2015 8:32 A.M. Departure Scan 12/15/2015 5:20 A.M. Arrival Scan 12/14/2015 11:36 P.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency. Koeln, Germany 12/15/2015 5:29 A.M. Departure Scan Koeln, Germany 12/14/2015 4:34 P.M. Arrival Scan Nurnberg, Germany 12/14/2015 9:34 A.M. Departure Scan Nurnberg, Germany 12/13/2015 10:42 P.M. Arrival Scan Milano, Italy 12/11/2015 9:15 P.M. Departure Scan 12/11/2015 10:28 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release. Milano, Italy 12/11/2015 12:28 P.M. Export Scan 12/11/2015 12:28 P.M. Export Scan 12/11/2015 12:17 P.M. Warehouse Scan 12/11/2015 11:25 A.M. Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency. Milano, Italy 12/11/2015 6:59 A.M. Arrival Scan 12/11/2015 6:41 A.M. Your package is at the clearing agency awaiting final release. Bologna, Italy 12/11/2015 4:30 A.M. Departure Scan 12/11/2015 2:15 A.M. Arrival Scan Arzano, Italy 12/10/2015 6:30 P.M. Departure Scan 12/10/2015 4:04 P.M. Origin Scan 12/10/2015 12:04 P.M. Pickup Scan Italy 12/10/2015 12:08 P.M. Order Processed: Ready for UPS

CookieCutter

Dec 15, 2015

PantaThanks for your reply, much appreciated. Long after we've forgotten the delays, we'll still enjoy the ties, so it isn't that much of a deal. I'm sure you will have learned a thing or two should you wish to repeat the exercise, but I think there's also a lesson for Massdrop. I find it surprising that they haven't proactively sent updates to participants instead of them having to check out the Styleforum or this place when they started worrying.

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