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Pelikan Souveran M600 Tortoiseshell White
Showing 1 of 119 conversations about:
Pelikan Souveran M600 Tortoiseshell White
JasonR
1
Jan 5, 2015
Hi Jonas, I have been trying to get a reply from support about being shipped the incorrect nib. Would someone be able to reply soon?
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JonasHeineman
5987
Jan 6, 2015
JasonRHi @JasonR -- Sorry for the delay, thanks for bringing this to my attention.
You should have received an email with instructions so the vendor can swap nibs at no charge.
The person handling this was not available today, I can follow up tomorrow.
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JonasHeineman
5987
Jan 6, 2015
JasonRHi @JasonR,
Customer Support will send you that info within the next 24 hours, thanks for your patience.
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JasonR
1
Jan 7, 2015
JonasHeinemanThank you very much appreciate you getting on to this for me! I was starting to worry, but happy you guys came through.
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JonasHeineman
5987
Jan 7, 2015
JasonRYou are most welcome, happy to help whenever I can. In this case, Chartpak made it easy.
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