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ZALHERA
822
Mar 10, 2015
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TL;DR the package I got was damaged. Just wanting to know why this happened.
Story time. Once upon a time, there was a boy we shall call Zalhera. He was really excited to have purchased the 2-pack Pilot Metropolitan offered in Massdrop. The time it took to ship to Canada was considerably long, but that was to be expected based on previous experiences. Time did come when he received his package.
However, young Zalhera was confused. The box seems to be a different one from the usual Massdrop box. It seems that the package was repacked into a USPS first class priority box, which was white compared to the usual brown he gets. Alas, when he opened the box, what awaited him was the usual brown box inside. To his surprise, the brown box was heavily damaged, and he feared for the safety of the products inside. To much of his dismay, the products appeared damaged. He now set out to ask Massdrop about his situation, which was a first for him.
The end.
The pens (as far as I can tell right now) are functioning. I haven't inspected for damage on the finish, but I mean the pens write so I guess that's fine. However, I was really wanting to use the included gift boxes for when I give it to the one who wanted the pens. I can't really present the pens in a very presentable way now. Not really mad, just... curious. I'm sure it's not Massdrop's fault, that it was the people who handled the shipment, but didn't I pay shipping costs so that my products will be delivered safely to me? So why did they arrive damaged?
Here are some pictures of what the products looked like immediately after I opened the package. EDIT: The upload function on this website isn't working. I'll post these links instead.
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EDIT 2: Support team has contacted me, you can ignore this post now. Unless you wanna look at my pretty fingers.
Mar 10, 2015
JonasHeineman
5963
Mar 11, 2015
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Hey @ZALHERA -- I'm sorry, that is a sad story...but we haven't read the last chapter yet...
I am escalating this issue to our Customer Support and Logistics teams for a closer look. The re-packaging into a second box is very odd, we'll investigate how and why that happened for you.
We're grateful that you're happy the pens are working, but you paid for two brand new, gift-boxed pens - and that's what we want to make sure you get. So, while we're looking into this, we'll send replacements ASAP.
If you have photos of the packaging, please send them to support@massdrop.com - that will help us to create a record and hold the carrier accountable, hopefully reducing future mishandling.
Thanks for letting us know, and for your gracious understanding, but we'll try to make this right.
Mar 11, 2015
ZALHERA
822
Mar 11, 2015
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Thank you for the amazing response! You guys didn't have to go this far, and I am grateful for this level of support. I've sent an email with some pictures attached and a written description of the box's condition as it arrived to me. I hope that helps you guys on your end of this issue.
Mar 11, 2015
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