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The shipment of the Pinnacle Pro arrived late in the day from Vaporblunt today. Unfortunately the free bullet that is also suppose to arrive today did not show up as expected.
We are committed to have the Pinnacle Pro shipped out on Monday regardless the shipment status of the bullets. If the shipment for the bullets are delayed further, we will dispatch them in a separate shipment as soon as they show up afterwards.
We've worked with Vaporblunt in the past and the shipment from them has usually been much smoother. We understand this delay is rather undesirable. And we sincerely apologize for the inconvenience this delay might have caused.
Don't misconstrue this as ire. The apology would mean more if I were not involved in two other drops that were also prohibitively long waits...the exotac free key drop still has not shipped after 23 days (post drop) and the kinkajou bottle cutter got so bad that it was eventually canceled after an extremely long wait. How would you guys feel if it took this long to be paid? I have absolutely no use for the bullet. No one asked for the bullet. I would like to hear an explanation as to why you will not offer expedited shipping (which has been widely requested) and why we should be comforted by two things nobody asked for: a free bullet and a paper thin apology? The expedited shipping request has been ignored in every update. You are essentially asking the customer, who fulfilled his/her payment obligation well in advance, to shoulder the burden of the inefficient system. Could someone give a rational explanation why this should be acceptable?
Agreed. Expedited shipping should have been the first thing offered after having their customers wait over a month to be told that the drop is just now being PREPARED for shipping. Not even actually shipped out, just prepared .
All this is doing is making Massdrop AND Vaporblunt look bad in my eyes. I know Massdrop can't do anything about a slow manufacturer but to me, the responsibility still falls onto them. Vaporblunt couldn't provide a better service to someone that was ordering over 50 items? I've heard that Vaporblunt's customer service was less than stellar but if this entire experience is any indication of how they actually deal with people, I might as well throw the pinnacle pro that I maybe, might, possibly, eventually receive, straight into the garbage if it ever breaks cause I wont get any help from them.
I just wish I had known that participating in a drop meant waiting more than a month for it WITH very minimal updates on progress. This is my first time using Massdrop and most likely my last.