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REP Gaming Exclusive Steel Deck Box
Showing 1 of 22 conversations about:
REP Gaming Exclusive Steel Deck Box
KennyTran
1
Feb 18, 2017
I just received my deck boxes today and they are awesome, the coating and texture on them are pretty cool. However, when I inspected them very closely, one of them had some quality control issue. There was a bad weld on the top flap connecting the lid to the box itself that was bent leaving a gap on both sides. I'm not sure how I would to go about an exchange?
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Dan@REPGaming
43
REP Gaming
Feb 18, 2017
KennyTranHi KennyTran, This is Dan from REP Gaming Products. Thanks for sharing the photos. Please shoot me an email directly with your info (dlanpher@repindustries.com) and we will send out a new box for you right away! Also if you wouldn't mind sending that one back to us for inspection, that would be great! (We will of course send you a return shipping label so it won't cost you anything for the return).
We try to inspect every box we ship out, but sometimes we can miss something... :(. Which, really annoys me.. I only want to send out good product!
Rest assured KennyTran, we will get you a new, perfect box right away!
Dan REP Gaming Products
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DaleSnail
8
Feb 20, 2017
Dan@REPGamingAlways great to see prompt customer service like this. Made my decision to buy for me.
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