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zlaggy
16
Dec 5, 2017
Well, i got mine a while back. Tested that it turned on and off twice went through the menus and put it back into the box and looked to purchase speakers. Life happened and I finally got two sets of speakers, took it out and the screen is all white. I followed instructions carefully in that I plugged everything in first before turning it on at the wall. After the white screen only after several on/off's I followed the instructions to reset the device and I got a gobbledygook screen (see images below). Interestingly, Massdrop help has not pointed me in the direction of the manufacturers site so I can get it repaired as I asked (I'll happily pay). Anyone else had this issue? I have not seen any physical faults in forums anywhere so I guess I'm the lucky one... . Any advice gratefully accepted.
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lionbest
0
Jun 8, 2018
zlaggyHave you found any fixes to this issue?
zlaggy
16
Jun 8, 2018
lionbestNone, thanks. It's a dead in the box. A disappointment. Unusable really and the mother company also did not reply to my email.
lionbest
0
Jun 8, 2018
zlaggyI also opened the box today and found that it's just like this.
Is there no warranty to these things?
zlaggy
16
Jun 8, 2018
lionbestIt could be worth emailing kelly@smsl-audio.com from www.smsl-audio.com/ but I got no response. This, even when I said I just wanted it repaired. However, I had mine (though unused for months til I got speakers) so you may have better luck.
zlaggy
16
Jan 28, 2019
lionbestBeen a while lionbest did you ever sort yours out. I'm gonna take mine into a repair shop. Did you get a replacement or discover the problem?
lion_sta
1
Jan 28, 2019
zlaggyI did get in touch with the SMSL team and they offered to repair it. I had to send it to China and then also pay for the shipping back, in total some 50 usd. When I got it back, it had the same issue but only briefly, then it started working. Works ever since. Also, to not, mine had the issue on the screen, but I was still able to listen to music on it if I could guess the menus.
zlaggy
16
Jan 29, 2019
lion_staThanks for the reply & advice. I think I'll ask locally and see if it's a bad solder connection or something. I might buy a new one and keep this for parts if not. I don't see a lot of bad reviews on it so maybe we were unlucky. I really wanted this to work. It's such a feature full option.
lionbest
0
Jan 29, 2019
zlaggyDoes yours work if you try and connect it to the speakers? Even without the screen?
zlaggy
16
Jan 29, 2019
lionbestYes, but it's a nightmare figuring out where in the menu I am. I used it at a friends birthday party and took forever to get the bluetooth connected. I suspect a sound filter option was on because it sounded too bright.
(Edited)
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