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poorvocalist
5
Aug 23, 2018
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Guys, have any of you tried warranty repair?
My UE900s was off balance /clarity and right side was defective. I am not sure if it became defective in the past 3 months or if it was defective but subtle enough to not recognize it.
So I called UE for warranty repair, but their answer was that they are out of stock for UE900s, so the only option they have is to give me something from jaybird (https://www.jaybirdsport.com/en-roeu/run-true-wireless-sport-headphones.html#985-000677) which does not match any close to the quality of UE900s.
So I wen to their UE site and found that UE900s on stock. So I told the warranty person that they have stock. But the response I got was that it is sales stock and not warranty stock.
So my conclusion is that all of us who bought this product are deceived with false advertisement. At least misleading.
So easy for them to bullshit and say "WE HAVE STOCK FOR SALE BUT NOT FOR WARRANTY"
So disappointed at UE's ill practice.
Aug 23, 2018
Sapperchan
23
Apr 20, 2019
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Yup, they offered me a UE boom as a replacement... Wtf, not even close. I would never buy UE product again because of my interaction with their support
Apr 20, 2019
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