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Received Pre-Owned Instead of New – Request for Refund/Replacement

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I bought this from Drop, advertised as new, but the box was filthy and the product is in terrible condition. I feel deceived and absolutely shocked. Please take immediate action to refund or replace the item.
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KevinWW
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Hello @KevinWW Thanks for leaving feedback. We're sorry to hear you received an item in unsatisfactory condition. This is certainly not the experience we'd like for you to have. We have verified that our support team was in contact with you to resolve this.
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