Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
There are website retailers who put the country of origin on all of their listings. Sierra Trading Post (now part of the TJ Maxx family, unfortunately), or Fat Brain Toys (where you can even select country of origin in your search!) Some people could care less where what they purchase is manufactured. Some of us do care, and prefer to direct our funds to countries with common values. I for one am not willing to pay first world prices for second or third world labor. Would you buy a Rolex watch for $10,000 made in China if Rolex moved their operation there? The wealthy population of China certainly would not. They know better.
In today's world, we cannot reasonably escape purchasing products made in China. After all, I am typing this on an Apple keyboard attached to an iMac. Wouldn't it have been cool had Apple's base of manufacturing been kept here in the USA? Or if not here, then Canada? Ireland? South Africa?
It would do no harm for all websites that sell products to put the country of origin in plain view with the other specifications. The word "imported" is commonly used on many websites and in catalogs. This is a veiled attempt at "made somewhere you're not going to be happy about when it arrives at your house." To the retailers I say, If you are not ashamed of where the products you're selling come from, then show us right up front.