Drop shipped me the wrong item, how can I get CS to actually respond?
more_vert
On August 4 I placed an order for the Drop + HIFIMAN HE4XX Planar Magnetic Headphones ($160), and I paid extra for the 2 day shipping. When the box arrived, the packing slip was correct but the item in the box was a pair of HIFIMAN HE-35X ($75). I've emailed Customer Service multiple times trying to get a response from anyone. Is there a phone number I can call to talk to somebody in person or will I be better off disputing the charge since Drop took my money, didn't send me what I ordered and I'm not getting a response?
thumb_upKookabvrra
1
4
remove_red_eye
158

search
close
TLemelin
115
Aug 12, 2020
bookmark_border
Honestly, I'm surprised at the delay. I E-Mailed then and got two responses within 24 hours, and an RMA the next day.
Aug 12, 2020
myersdf4
4
Aug 10, 2020
bookmark_border
Drop customer service is not good. There is no phone number to be found. I would dispute the charge.
Aug 10, 2020
erickong
5428
Audiophile Moderator
Aug 10, 2020
bookmark_border
@jennychin Customer service is very busy right now
Aug 10, 2020
jennychin
215
Community Support
Aug 10, 2020
bookmark_border
Hi @Kookabvrra ! I apologize for the delay in our responses as we are experiencing a higher ticket volume at this time. I do see that someone from our team is already assisting you. Please head over to your support ticket for further assistance. Thank you!
Aug 10, 2020