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Why is my Drop parcel hanging out in Germany?

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I have an order from Drop that the DHL tracker says went to Germany where it bounced between three cities before coming to rest in IPZ Frankfurt where it appears to have stopped for 20 days. The order was destined for Australia, in the intervening time other orders have travelled direct. I contacted DHL but got a generic bot response. Before contacting Drop I thought I would check here; I am aware Covid-19 has created delays and that Germany has suffered severe flooding, but has anyone had a similar experience with a parcel and did you eventually receive it?  
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