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Showing 1 of 342 conversations about:
Dota2
31
Jun 18, 2017
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I would love some kind of response from @ArozziScott as I am still here sitting with a desk that is impossible to assemble as it only has one leg and it cannot even support itself.
ArozziScott
678
Arozzi
Jun 18, 2017
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Dota2We were all at E3 last week. I apologize for the delay in responding and that you did not get what you needed the first time around. Please get in touch with service@arozzi.com and tell them what you did or did not receive in the last package and they can make it right.
Dota2
31
Jun 18, 2017
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ArozziScottI did but no response. I've even called a live customer support and the lady said she couldn't do anything for me.
ArozziScott
678
Arozzi
Jun 18, 2017
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Dota2OK, then you will hear from us. As I said everyone was out of the office last week at E3 except the warehouse staff and the lady who answered the phone. Please give us a chance to get caught up.
Dota2
31
Jun 18, 2017
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ArozziScottAlright. Apologies if I sound rude, it's just a combination of being sent one leg delaying my build even further behind than I anticipated which is slightly frustrating.
ArozziScott
678
Arozzi
Jun 18, 2017
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Dota2No problem,. I understand your frustration. It is just bad luck that it happened while we were so distracted. We're back to full strength in the office tomorrow.
Dota2
31
Jun 18, 2017
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ArozziScottCan I get what I need shipped to me tomorrow? I'd love to finally have two working legs and a non damaged/chipped desk. I still haven't gotten any response via email regarding my issue btw.
ArozziScott
678
Arozzi
Jun 18, 2017
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Dota2Shipping stuff is not my department. Check with the service team, please.
Dota2
31
Jun 18, 2017
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ArozziScottYeah they haven't responded to my inquiries regarding why they only shipped me one leg and they aren't responding on if they are still sending me the other one to fully build the desk.
ArozziScott
678
Arozzi
Jun 19, 2017
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Dota2Yes, I understand and I have explained why. No one was in the office last week. We were all at E3.
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