So up until now I've been VERY pleased with the customer service from both Massdrop and Arozzi, but this latest email is quite disappointing, not only due to the further delay of the chairs but because of the lack of details. Like come on, it went from "we'll ship before the 14th" to "sorry, you might get your chair sometime in the next month, you might not, whatever." I get Arozzi is a small company and it's a big order so it takes time and I'm completely fine with that, but the complete lack of anything resembling a detail as to why the (potentially?) massive holdup is quite frustrating. I think we deserve an explanation here.
Peter_GPretty much how I am feeling at this point. I would like to avoid cancelling my order but I also don't want to sit here waiting with no idea when or even if they will ship. I would be more inclined to wait if we had more information.
MindthemindsI agree. Some people are just now getting tracking numbers, yet some people got their chairs a week ago. The rest of us are sitting here with no idea AT ALL as to when we will get our chairs. " If we find that the drop is going to be delayed by more than 30 days, we will let you know".....When? in 30 days? It seems like this all could have been avoided if they set a hard number and that was it. "Hey guys, we have 300 chairs in stock, let's go ahead and sell 600" is not a great business model.
AkromafireThey seemed to have *some* set number of chairs stocked as when I went to buy mine the only color left in the pro variety was green, it listed all the other colors as "out of stock".