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rmull
17
Dec 3, 2014
Got my kettle today and it is completely DOA. Power plugged in, no response from the power button, no light, no nothing. It does not appear to be damaged externally.
JayGatling
2
Dec 3, 2014
rmullWow, that sounds terrible! Is there any way to get your money back or get it exchanged?
rmullContact Bonavita support, and they'll process your claim: http://bonavitaworld.com/support
If they're giving you any trouble (they shouldn't), then contact us at support@massdrop.com and we'll look into it.
rmull
17
Dec 8, 2014
MarkLooks like they are taking care of it. Good on them. Thank you as well for the support.