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taxguy
0
Oct 20, 2015
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I have not been able to get this to work on my Windows PC. Every USB port I have gives the device not recognized error. I have the driver installed, wondering about this other firmware update. I got it to be recognized for about 5 minutes yesterday but all I could hear was static
EDIT: I figured out that I can make my computer recognize the device if I connect my phone to the USB cable, then disconnect and connect the cable to the DACport. After that, windows recognizes the device fine and CEntrance USB audio control panel detects everything fine. I then set the CEntrance USB audio as my playback device and the static begins as soon as I try to play music from any source. Tried various sample rates, output formats and latency in the app but so far only static
Oct 20, 2015
dvprk
35
Oct 20, 2015
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Hey I am having the static issue as well (can't actually hear music or anything).
New cable from massdrop (blackberry) did nothing for me. Laptop still has issues recognizing the device. (I tried every port more than 5 times).
It will randomly recognize the DACport if I constantly plug and unplug the device. Once the DACport is recognized and I run the updater I get a different error message ("Failed to update firmware <error code: -107>")
...very frustrating... FYI (Windows 7 Prof, USB 2.0) I am in communication with David from CE but just putting this out there for others.
Oct 20, 2015
Neotribal
53
Oct 20, 2015
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I also got the 107 error (during post-update verification), but running the firmware updater a second time showed that the firmware was actually successfully updated from 0025 to 0026. The "About" section of the driver also reflects the 0026 update.
To both of you: I'm curious, are the laptops plugged in to power or running off battery? I've had some past issues with laptops powering USB devices that I was able to resolve by reviewing BIOS and Windows power plan settings to make sure USB controllers weren't dipping into any kind of power saving mode (just throwing ideas out there).
Oct 20, 2015
taxguy
0
Oct 20, 2015
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My problem sounds the same as yours then, I should have been more clear when I said static that I mean I hear ONLY static. It starts the second I hit play and is definitely only happening when music is playing.
I just downloaded the driver on another laptop here at work and I have the exact same experience, both the difficulty in getting the USB to recognize and static once it finally does. I also had tried this on my home desktop computer a week ago and had the static problems but I didn't think anything about it back then because I got the e-mail from Massdrop about a bad usb cable before I bothered troubleshooting further
Oct 20, 2015
CEntrance
1147
Michael Goodman
Oct 20, 2015
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Please upgrade the firmware. Looks like that will solve your issues.
Oct 20, 2015
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