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hmgreen
12
Jul 7, 2016
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I sent email earlier today. I spent over $200 on this Colibri Equinox Fountain Pen and Rollerball. Not only is the converter too wide for the pen body (it only allows the pen's body to come up ½ way to the nib section!), but I got home tonight and tried to use a standard international size Levenger ink cartridge in the fountain pen. IT DOESN'T FIT EITHER! The entire pen seems to be a rip-off since the Colibri site does not even offer cartridges for the pen.
I want either a converter that fits or a refund on the order. $200 is a lot of money!
Please respond!
Jul 7, 2016
Liz
1153
Jul 7, 2016
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Hi @hmgreen, is the issue that you can't attach the barrel back to the grip section when the converter or ink cartridge is installed? If so, an included ink cartridge might be stuck in the back of the barrel. To get it out, tap the open end of the barrel firmly on a table surface to knock that little bugger out.
Otherwise, if I've totally misunderstood please contact Support through your transactions page, and we can get it taken care of.
Jul 7, 2016
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