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Massdrop keep up the good work! Just be sure to keep your customers notified ~_~
I intend to continue shopping here on the best of deals, and I hope the communication improves.
There are 324 people that participated in the drop, while you might want an email every time we get a new piece of information, there are a lot of participants who simply "buy it, forget about it, and be happy when it arrives".
I'm not saying we don't want to update people, what I am saying is it isn't trivial to find the most efficient way to communicate this information - our product (website) people are continually mocking up different approaches. It's not a no-brainer to just email everyone (or give everyone super-granular-hard-to-understand privacy/notification controls).
For now, we try to post in the comments as it's an unobtrusive way for people in the group to get updates without filling people's inboxes.
Also, please keep in mind our 10 days is an "estimate" not a guarantee, it's based on our "average" fulfillment times, which means, half the time we're faster and half the time we're slower than 10-business days.
Thanks for your continued support and both of your very constructive criticism!
Thanks for the reasonable reply. I did not initially view the 10 days mentioned on the drop as an estimate, but instead I viewed it as an absolute. I'm glad to know that it's an estimate now.
I definitely appreciate the updates from you and nelson. I don't know if any other buyers share my feelings, but I grew frustrated because 10 business days had passed and then an update came late in the night that the manufacturer had shipped later than expected.
While some are happy to buy it and forget it and wait for it to arrive, not all of us are. I don't purport to know when your team knew that it was being shipped late from Cooler Master, but since it's adding a significant amount of time to the shipping to the customers, I thought getting an update out to us should have been a more pressing concern. One day, no big deal, let it ride. But at least five more business days, which, with both weekends, is nearly 10 more days... that's a big deal.
Still... communication is the only factor here. It's not your fault Cooler Master needed a little more time to make sure the order was satisfied. You don't have to cover for them, and you shouldn't be given a black eye because of it.
I look forward to receiving my product, and of course I look forward to more drops that I'm interested in. Thanks for taking the time to respond, Mark.