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1. The mic doesn't work. I test it in Skype, and it's detected OK, but the volume bar doesn't move at all when I speak. Oddly enough, when I press the phone answer button next to the volume, the volume bar flickers a little. So something is being sent to my computer. But not my voice. (They did work for the first, idk, 10 minutes I had the device plugged in? Then promptly stopped. They do work when plugged directly into my computer. So it may be due to a crappy driver.)
2. Sound is really weak, even with system, mp3 program, and headset dongle volume all at 100%. When I go into the driver program's preview to check how 7.1 sounds, the simulated front speaker outputs almost no volume, so that's probably connected.
3. Zero bass. Again, in the preview program, literally nothing is outputted while the subwoofer is flashing.
4. Zero stereo separation. I tried 7.1, headphone 7.1, and 2.0 in the preview. No stereo.
I use Windows 7. I'll post an update if I manage to fix any of these problems (and how), but for now I cannot recommend this headset or soundcard dongle.
EDIT: I've confirmed that the audio problem, at least, is hardware related (still don't know about the mic). I plugged it directly into the headphone jack on my computer, ignoring the usb soundcard, and it still utterly lacked bass (and center speaker as well, I think). I plugged in a much cheaper set of earbuds and the sound was glorious in comparison.
So please make sure the cable to the headset is inserted all the way in (this will also affect voice input as well to your computer if the jack isn't properly seated in the cable.
If that doesn't work we will definitely take care of you swiftly. You can reach me directly at socialmedia@creativelabs.com and we'll get you taken care of.
This is definitely not the usual user experience...so we apologize for that...but we'll take care of you immediately.