Showing 1 of 1675 conversations about:
asjur
28
Oct 8, 2018
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Is anyone having issues with one or multiple keys registering double at random? For me it only seems to be happening with the "W" key (actually happened as I wrote the W in the quotes).
Oct 8, 2018
CaselxASD
0
Oct 9, 2018
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My co-worker has this keyboard and just mentioned to me that his is doing the same thing. He had issues with three keys so far.
Oct 9, 2018
Mizahri
0
Oct 11, 2018
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Yes, I have two boards and both of them are having the same issue. Mostly happens with Q-P
Oct 11, 2018
DarkMio
139
Oct 11, 2018
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Keychatter is a problem of certain switches. It is least common in cherry switches. There are different solutions, most of the time it is bending a metal plate inside the key a bit and it will resolve itself. Sometimes keys active below their desired activation point, which generates this chatter, too.
Oct 11, 2018
smileybarry
140
Oct 12, 2018
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Yes, in fact I identified 3 specific switches causing it on my board and opened a support request with Massdrop, asking for just a few replacement switches.
Unfortunately, they said the only options are either (A) replacing the keyboard entirely(!!), (B) a $20 refund or (C) returning the entire unit (for a full refund). I asked again if that really is the only solution, but if they can't I'll just pick the $20 and buy a Halo Switch Pack next time it drops. It sucks, but this is the only blemish for me and I can work around it by moving the switches to my least-used, least-important keys. (thanks to hotswap)
Oct 12, 2018
DarkMio
139
Oct 12, 2018
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There is the damn problem? Pull the switch out, remove the top, bend towards the next-most outer side a bit, put it back together, stop complaining. One of the complete benefits of having hot-swappable sockets. That's not fault of Massdrops, this is just because of cheap switch manufacturing. That they even offer you 20$ in compensation is very nice goodwill. Massdrop is neither a random storefront that just has key switches in stock, that's not how it operates.
Oct 12, 2018
smileybarry
140
Oct 12, 2018
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The malfunction isn't their fault, defects happens. But seeing as Massdrop is also the manufacturer of the CTRL and even sells the same Halo switches separately, I did expect them to have some extra for QC. If I had a configuration with some random Cherry or Kailh Box switches then sure, I get that, but because I picked Halo I figured expecting spare parts isn't that far fetched.
Oct 12, 2018
asjur
28
Oct 12, 2018
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To be frank I replaced the switch with another type from my old keyboard and it seems to be a problem with the socket and not the switch itself?
My old keyboard is also hotswappable and it doesn't happen with the switches I've got in that but does on the massdrop ctrl. I have over 8 keyboards at home and this is the only I've ever experienced this issue with.
Oct 12, 2018
DarkMio
139
Oct 13, 2018
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What switch is it? How does the bottom look like?
The CTRL has standard, plat mounted hot swappable sockets, there shouldn't be much difference.
Oct 13, 2018
spacez320
0
Oct 23, 2018
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Yeah, I'm having this issue too, although it's not just a particular key. Even as I type this I've had to fix double or triple characters a few times. I'll probably try to mess with the socket like people are suggesting.
Oct 23, 2018
andreidcm
1
Oct 30, 2018
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Having the same problem - multiple keys: w, enter, q, a, arrow down
Oct 30, 2018
smileybarry
140
Oct 30, 2018
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What switches are you all using? Mine were Halo Clear, and after the issue grew to 14+ switches over time, I'm wondering if it's to do with the specific manufacturer or something else.
Oct 30, 2018
andreidcm
1
Oct 30, 2018
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Halo True (60g Tactile), for 1-2 weeks started, after 2-3 weeks of day-to-day dev work.
Oct 30, 2018
smileybarry
140
Oct 30, 2018
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Yeah, that matches up almost perfectly with my timeline. I had 4 switches do that occasionally after a week but then 2-3 weeks later the situation deteriorated rapidly (over 3 hours) to 14.
Oct 30, 2018
code_atom
0
Jan 7, 2019
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Happening to me too, seems to affect certain keys more than others. It's especially bad on the backspace key. I've got Halo Clear switches.
Jan 7, 2019
beezer12w
17
Jan 8, 2019
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You're really drinking the coolaid buddy. We bought a product that's supposed to function as advertised not require tuning every other key.
Jan 8, 2019
DarkMio
139
Jan 15, 2019
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Bend it or return it. I don't mind either way.
Jan 15, 2019
andreidcm
1
Jan 27, 2019
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Started happening even more. I moved the switches around (those that didnt double register with those that did) and still the same double register on the same keys. Now the PageUp & PageDown led stopped working. It has become unusable. I will write Massdrop and see whats their response. Being in Europe, doesn't help either.
Jan 27, 2019
smileybarry
140
Jan 27, 2019
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Don't worry, I'm all the way in Israel and my RMA experience was great. The replacement got here in normal Massdrop shipping but I got a UPS return label with pickup for mine, so shipping it back was a breeze. They even shipped the replacement first and had no issue with me waiting to ship mine until I can verify it doesn't have the same issues as mine.
Jan 27, 2019
diji
15
Feb 2, 2019
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Do you mean bend the copper coloured leaf toward the outside of the switch housing?
Feb 2, 2019
am0ney
5
Apr 4, 2019
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happens with my E key all the time
Apr 4, 2019
the_fitz
3
Apr 5, 2019
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I get this issue as well. For me it seems to be about 3 keys at the moment. It's pretty frustrating tbh, when you're working away but then have to keep going back to fix up double or triple letters. Especially when you compile and then discover the damn typo is caused by your keyboard!
Apr 5, 2019
andreidcm
1
Aug 11, 2019
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Ended up returning it and got a full refund + 20Euro credit. The backlog was long and coudnt wait that long.
Aug 11, 2019
Nektx
0
Aug 12, 2019
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Same with me, I'm having that issue with 3-4 keys. They register twice at random and sometimes they register 5 times.
Aug 12, 2019
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