Just want to point out that when you're plugging the cable in the headset, you need to give it a really strong push. When you first insert it, it may feel like it's in, but that's just the first (of 3) contacts that have made contact and engaged. Give it a really strong push, you won't break it!
We've received multiple returned "faulty, dead on arrival" units and upon testing them, they all work fine once the cable is properly seated. There are numerous reviews/discussion posts below of people complaining about "very quiet audio, left channel doesn't work at all", etc. These are almost always solved with firmly inserting the cable.
Regardless, if you're not happy with the product or believe yours is defective, please contact customer support and they'll gladly refund or exchange it for you.
0x6A7232I don’t think the boom mic is repairable without sending it in to EPOS, but you probably can order replacement cables from EPOS or buy it from their customer support department. The cables are interchangeable between the PC37X, PC38X, GAME ONE, G4ME ZERO, and I think the GSP series as well.
The DROP + Sennheiser PC38X Gaming Headset will soon be replaced by the Drop + EPOS PC38X Gaming Headset
What's with the new name? EPOS merged with Sennheiser's Gaming division a while back and has been slowly transitioning the brand to be purely EPOS. We're currently selling the remaining "Sennheiser branded PC38X" units, and will be introducing the "EPOS branded" ones to the site shortly.
Is there any difference between the products?
The EPOS PC38X and Sennheiser PC38X units have been, and will continue to be, made at the exact same production facility. The specification of the headphone is the same, except the branding will be different.
How long will the "OG" Sennheiser PC38X units be available for?
These are no longer being produced, and will be available until we've sold the remaining inventory. For a brief time, you will be able to purchase either the Sennheiser or EPOS branded version of the headset.
How are warranties handled?
The warranty remains unchanged. If your product is defective within the warranty period, we will replace it.
Been using these for 2.5 years with a gsx and no problems. However, yesterday, when I was raising the mic, it came apart at the joint closest to the swivel. Looks like the cylinder that the mic cable goes through broke about 5mm down inside on the headset end. I can probably tape it well enough with a bit of structural support, but if there are replacement parts active knows about, that would be nice :). Thanks!
Buyer beware. a former employee of EPOS announced that EPOS is permanently closing. All warranties and customer support are up in the air atm.
EPOS closing doors
I'm not getting 7.1 surround sound with the head set. Testing in windows returns only left and right speakers.
When testing the 7.1 setup, I click each speaker individually and the volume mixer (seperate windows area) shows the bar moving if there is sound, but nothing comes over the headphones.
Any guidance is greatly appreciated.
Thank you
DON'T BUY PRODUCT, VOLUME DIAL BREAKS AFTER 2 YEARS/ STATIC, LEFT AND RIGHT SOUNDS CUTOUTS..Read some of the reviews several will say this, at this point Massdrop will not help you!
MechEngExactly this is happening to me. I just found out that EPOS shut down, so this might contribute for the unfavorable resolution of my ticket by Drop.
This is a solid gaming headset. A modest upgrade over the PC37X but a bit noticeable side by side. Works great wired to an Xbox controller.
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Hi, I'm looking for some input. It may be a sin on this forum, but what is it cheapest way I can use this headset through a USB port? I understand there are high-quality DACs but I'm not willing to spend that much for a solution. I've also tried those $10 3.5mm to USB adapters on Amazon in the past, but the audio and microphone came out as static. Was that just defective? Is there some spec that determines if an adapter can handle this headset? What kind of adapter is just good enough that it won't severely impair quality (I'm not an audiophile)? What should/can be used for the mic and audio channels? Any feedback would be appreciated.
Superpickle21Sometimes the cheapest USB dongles (technically they’re small DAC + amp combos) have really tight 3.5mm jacks. I have two Lightning to 3.5mm and one USB-C to 3.5mm dongles from Apple, and they work well for me for VoIP calls and gaming, no static, but even with Apple the connection was so tight that once I pulled the plastic cover back from the barrel, revealing C-3PO’s guts inside 😂 Drop has also offered modestly priced USB dongles for a little bit more than Apple dongles, with a bit more sound quality, but make sure they support the mic return channel (ADC) like the Apple ones do.
I have had my headset for 8-9 months now and I’ve loved it! I’m just now having troubles with the audio and I’m not sure if it’s broken or if I’m just doing something wrong. I’ve tried plugging the cable in firmly to my controller and into the earpiece and I still seem to receive a static noise about every two seconds. I’ve taken very good care of the headset, never played it at max volume, and never slammed it. It’s possible that it’s the jack on the controller being that I bought it used from GameStop but I was wondering if others have had the same problem.
gav33What console are you using? The only headset jacks that provide worse sound quality than my PS4 controllers is the front audio jacks on my tower PC 😂 If you’re playing on PC or PlayStation 4/5, you have tons of USB DAC options!!! If your TV/monitor has an optical output, you can also use that to connect a DAC/amp, though optical is a one-way trip and you would have to do something else for microphone duties.