Drop + EPOS PC38X Yellow Gaming Headset

Nov 24, 2022

0x6A7232I don’t think the boom mic is repairable without sending it in to EPOS, but you probably can order replacement cables from EPOS or buy it from their customer support department. The cables are interchangeable between the PC37X, PC38X, GAME ONE, G4ME ZERO, and I think the GSP series as well.

(Edited)

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Kevin

5432

Outreach

Nov 24, 2021

Stickied

The DROP + Sennheiser PC38X Gaming Headset will soon be replaced by the Drop + EPOS PC38X Gaming Headset

What's with the new name?
EPOS merged with Sennheiser's Gaming division a while back and has been slowly transitioning the brand to be purely EPOS. We're currently selling the remaining "Sennheiser branded PC38X" units, and will be introducing the "EPOS branded" ones to the site shortly. Is there any difference between the products? The EPOS PC38X and Sennheiser PC38X units have been, and will continue to be, made at the exact same production facility. The specification of the headphone is the same, except the branding will be different. How long will the "OG" Sennheiser PC38X units be available for? These are no longer being produced, and will be available until we've sold the remaining inventory. For a brief time, you will be able to purchase either the Sennheiser or EPOS branded version of the headset. How are warranties handled? The warranty remains unchanged. If your product is defective within the warranty period, we will replace it.

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domosapien

Jan 2, 2022

KevinHopefully they fix the ear-volume pad static.

breakfasttoast

Jul 22, 2022

Kevinwhere do I send mine in for warranty?

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hmarcbower

Sep 25, 2023

Been using these for 2.5 years with a gsx and no problems. However, yesterday, when I was raising the mic, it came apart at the joint closest to the swivel. Looks like the cylinder that the mic cable goes through broke about 5mm down inside on the headset end. I can probably tape it well enough with a bit of structural support, but if there are replacement parts active knows about, that would be nice :). Thanks!

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blakie000

Sep 2, 2023

Buyer beware. a former employee of EPOS announced that EPOS is permanently closing. All warranties and customer support are up in the air atm. EPOS closing doors

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DaHooch

Aug 15, 2023

I'm not getting 7.1 surround sound with the head set. Testing in windows returns only left and right speakers. When testing the 7.1 setup, I click each speaker individually and the volume mixer (seperate windows area) shows the bar moving if there is sound, but nothing comes over the headphones. Any guidance is greatly appreciated. Thank you

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MechEng

344

Jul 19, 2023

DON'T BUY PRODUCT, VOLUME DIAL BREAKS AFTER 2 YEARS/ STATIC, LEFT AND RIGHT SOUNDS CUTOUTS..Read some of the reviews several will say this, at this point Massdrop will not help you!

(Edited)

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Tomini

Nov 11, 2023

MechEngExactly this is happening to me. I just found out that EPOS shut down, so this might contribute for the unfavorable resolution of my ticket by Drop.

azryadd

Jun 30, 2023

This is a solid gaming headset. A modest upgrade over the PC37X but a bit noticeable side by side. Works great wired to an Xbox controller. (mod edit: removed affiliate link)

(Edited by moderator Jyri_Drop)

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Superpickle21

Mar 19, 2023

Hi, I'm looking for some input. It may be a sin on this forum, but what is it cheapest way I can use this headset through a USB port? I understand there are high-quality DACs but I'm not willing to spend that much for a solution. I've also tried those $10 3.5mm to USB adapters on Amazon in the past, but the audio and microphone came out as static. Was that just defective? Is there some spec that determines if an adapter can handle this headset? What kind of adapter is just good enough that it won't severely impair quality (I'm not an audiophile)? What should/can be used for the mic and audio channels? Any feedback would be appreciated.

(Edited)

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Apr 4, 2023

Superpickle21Sometimes the cheapest USB dongles (technically they’re small DAC + amp combos) have really tight 3.5mm jacks. I have two Lightning to 3.5mm and one USB-C to 3.5mm dongles from Apple, and they work well for me for VoIP calls and gaming, no static, but even with Apple the connection was so tight that once I pulled the plastic cover back from the barrel, revealing C-3PO’s guts inside 😂 Drop has also offered modestly priced USB dongles for a little bit more than Apple dongles, with a bit more sound quality, but make sure they support the mic return channel (ADC) like the Apple ones do.

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Apr 6, 2023

Superpickle21I just had someone verify with the vendor: this Alpha & Delta dongle DAC also supports microphone input from the PC38X (with the shorter included PC38X “smartphone” TRRS cable): https://drop.com/buy/alpha-delta-mk-2-usb-c-and-lightning-adapters?utm_source=linkshare&referer=Z2JXCA

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gav33

Jan 9, 2023

I have had my headset for 8-9 months now and I’ve loved it! I’m just now having troubles with the audio and I’m not sure if it’s broken or if I’m just doing something wrong. I’ve tried plugging the cable in firmly to my controller and into the earpiece and I still seem to receive a static noise about every two seconds. I’ve taken very good care of the headset, never played it at max volume, and never slammed it. It’s possible that it’s the jack on the controller being that I bought it used from GameStop but I was wondering if others have had the same problem.

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