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Drop + EPOS PC38X Yellow Gaming Headset
$169
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Drop + EPOS PC38X Yellow Gaming Headset
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$169
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keyboard_arrow_downKevin
5435
Outreach
Nov 15, 2020
Stickied
Just want to point out that when you're plugging the cable in the headset, you need to give it a really strong push. When you first insert it, it may feel like it's in, but that's just the first (of 3) contacts that have made contact and engaged. Give it a really strong push, you won't break it!
We've received multiple returned "faulty, dead on arrival" units and upon testing them, they all work fine once the cable is properly seated. There are numerous reviews/discussion posts below of people complaining about "very quiet audio, left channel doesn't work at all", etc. These are almost always solved with firmly inserting the cable.
Regardless, if you're not happy with the product or believe yours is defective, please contact customer support and they'll gladly refund or exchange it for you.
Evshrug
3969
Keyboard Club Member
Nov 24, 2022
I don’t think the boom mic is repairable without sending it in to EPOS, but you probably can order replacement cables from EPOS or buy it from their customer support department. The cables are interchangeable between the PC37X, PC38X, GAME ONE, G4ME ZERO, and I think the GSP series as well.
(Edited)
mingkee27
3
Jun 1, 2024
KevinI plugged cable for GSP500 on the first use and I have no issue.
Strangely, I can also plug cable for HD599 in as well (no mic)
Kevin
5435
Outreach
Nov 24, 2021
Stickied
The DROP + Sennheiser PC38X Gaming Headset will soon be replaced by the Drop + EPOS PC38X Gaming Headset
What's with the new name?
EPOS merged with Sennheiser's Gaming division a while back and has been slowly transitioning the brand to be purely EPOS. We're currently selling the remaining "Sennheiser branded PC38X" units, and will be introducing the "EPOS branded" ones to the site shortly. Is there any difference between the products? The EPOS PC38X and Sennheiser PC38X units have been, and will continue to be, made at the exact same production facility. The specification of the headphone is the same, except the branding will be different. How long will the "OG" Sennheiser PC38X units be available for? These are no longer being produced, and will be available until we've sold the remaining inventory. For a brief time, you will be able to purchase either the Sennheiser or EPOS branded version of the headset. How are warranties handled? The warranty remains unchanged. If your product is defective within the warranty period, we will replace it.
What's with the new name?
EPOS merged with Sennheiser's Gaming division a while back and has been slowly transitioning the brand to be purely EPOS. We're currently selling the remaining "Sennheiser branded PC38X" units, and will be introducing the "EPOS branded" ones to the site shortly. Is there any difference between the products? The EPOS PC38X and Sennheiser PC38X units have been, and will continue to be, made at the exact same production facility. The specification of the headphone is the same, except the branding will be different. How long will the "OG" Sennheiser PC38X units be available for? These are no longer being produced, and will be available until we've sold the remaining inventory. For a brief time, you will be able to purchase either the Sennheiser or EPOS branded version of the headset. How are warranties handled? The warranty remains unchanged. If your product is defective within the warranty period, we will replace it.
(Edited)
mingkee27
3
Jun 2, 2024
KevinI have GSP500 and it's Sennheiser branded (big S instead of big E)
I think branding doesn't matter between "S" and "E"
Meebur
0
Jun 3, 2024
Hi all, been using my 38x since 2021 and loving them. Unfortunately the audio in the left earcup has quit working. I've tried both the included console and PC cables with it and the same thing occurs, so doesn't seem cable-related. Anyone else encountered this after some time with the headset and found a possible solution?
mingkee27
3
Jun 2, 2024
Should I replace HD599 and GSP500 with PC38X?
After few days of listening, I really like PC38X (and HD58X)
I'd prefer sound profile of PC38X because it has no attitude and it's all around (phone call, TV, YouTube, all type of music) while HD58X is more real instrument oriented.
Interestingly, HD58X has a penny more sensitivity than PC38X, both are good to be used with smartphone with HD audio support through headphones jack.
Moreover, HD599 earpads and GSP500 cable are compatible (brown earpads looks more matching with yellow PC38X)
adffreze
0
May 28, 2024
Excellent quality, light weight, with well construction. Audio quality is fantastic. I can't test the mic quality myself, but my online friends say that my voice has a much higher quality than my last headset. If anything to critic, the headset is a bit tight for my head. I must have a large head. LOL https://www.amazon.com/Drop-Sennheiser-PC38X-Gaming-Headset/dp/B08TX6GQTB
hmarcbower
1
Sep 25, 2023
Been using these for 2.5 years with a gsx and no problems. However, yesterday, when I was raising the mic, it came apart at the joint closest to the swivel. Looks like the cylinder that the mic cable goes through broke about 5mm down inside on the headset end. I can probably tape it well enough with a bit of structural support, but if there are replacement parts active knows about, that would be nice :). Thanks!
blakie000
13
Sep 2, 2023
Buyer beware. a former employee of EPOS announced that EPOS is permanently closing. All warranties and customer support are up in the air atm.
EPOS closing doors
DaHooch
0
Aug 15, 2023
I'm not getting 7.1 surround sound with the head set. Testing in windows returns only left and right speakers.
When testing the 7.1 setup, I click each speaker individually and the volume mixer (seperate windows area) shows the bar moving if there is sound, but nothing comes over the headphones.
Any guidance is greatly appreciated.
Thank you
MechEng
345
Jul 19, 2023
DON'T BUY PRODUCT, VOLUME DIAL BREAKS AFTER 2 YEARS/ STATIC, LEFT AND RIGHT SOUNDS CUTOUTS..Read some of the reviews several will say this, at this point Massdrop will not help you!
(Edited)
Aanonn
5
Dec 7, 2023
It only ended up working for an extra day. I'm going to do the solder fix to bypass the potentiometer and see if that resolves it. Then I'll replace the component. In regards to opening it up, it was really easy. But I almost lost the little rubber anti vibration things.
azryadd
0
Jun 30, 2023
This is a solid gaming headset. A modest upgrade over the PC37X but a bit noticeable side by side. Works great wired to an Xbox controller.
(mod edit: removed affiliate link)
(Edited by moderator Jyri_Drop)
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