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Showing 1 of 453 conversations about:
Happily-Me
38
Jan 6, 2018
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I purchased these same socks in mid 2017. They are comfortable, however I find that several pairs either never had or lost the elasticity. Consequently, they are unusable because they immediately slide off my feet. I'm not sure if there is a way to have them replaced or receive a refund, but I'd appreciate resolution to my problem.
DannyMilks
4557
Jan 9, 2018
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Happily-MeHi! Sounds like you should contact Fitsok directly - they offer a lifetime warranty with these Massdrop socks:
https://s3.amazonaws.com/massdocs/Fitsok+Warranty.pdf
Uzuzu
1431
Jan 12, 2018
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Happily-MeI recommend darn tough socks, made in Vermont. They're like 20 dollars for 1 pair but they will replace them no questions asked and they hold up extremely well. I burn holes in socks in just a couple of months and the pair I've had for a couple years now is still going strong. Just let them air dry instead of putting them in a dryer, it extends their life.
rynodaly
1
Jan 28, 2018
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Happily-MeHello, Ryan from FITSOK here. We are sorry you had problems with your socks. We do offer a lifetime warranty and back our socks 100%. Please contact our office via phone or email and they will gladly replace your socks with a different style perhaps. Thanks for choosing Massdrop and our socks.
Happily-Me
38
Jan 31, 2018
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rynodalyHi Ryan,
I wasn't aware of your warranty. Yes, I will contact customer service and discuss replacing the socks perhaps with a different style. Thanks.
Happily-Me
38
Mar 11, 2018
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UzuzuHey, I didn't notice your reply. Thanks for the information. I purchased two pair of the darn tough socks and have worn them only a few times. My first observation is how soft the wool is and there is extra thickness in the sole of the socks. This makes them comfortable. They've been washed and come out well, however I will consider air drying them. Not a particularly difficult change as I air dry a lot of my hiking gear already. Cheers.
Happily-Me
38
Mar 11, 2018
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DannyMilksHi Danny, I didn't notice your reply. Thanks for the information. I contacted customer service with Massdrop but may let them know I am going to go direct to Fitsock for my warrantee. Cheers
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