Drop + MiTo Keysterine Keycap Set R2 Discussions | Drop

Drop + MiTo Keysterine Keycap Set R2

Showing 1 of 27 conversations about:

Jun 14, 2022

It has come to our attention that a small portion of users are experiencing an accelerated rate of wear with these keycaps. For these users, the legends are wearing off within 2 weeks of regular use. This is both unexpected for this production technique and unacceptable from a user experience standpoint. In response to the feedback and response from these users, we are taking the following actions:

Any users experiencing premature fading of legends on the Keysterine keycap set will have their set replaced. Please contact the support team for a replacement set.
As part of our investigation, we analyzed a variety of different solvents and other potential root causes of the fading legends and have not identified any external factors that are contributing to the wear.
We have adjusted the manufacturing process to ensure that the caps have the most durable legends possible moving forward. Replacement sets will come from a newer batch which utilizes this updated printing method.

We will continue to update this post if anything changes. Please feel free to ask any questions you may have here and we’ll do our best to answer.

Jun 26, 2022

HoffmanMysterIs the new batch out yet? Also how will we know that what we order is the new batch?

Jun 29, 2022

mr_shellz64The new batch is out now, yes. If you buy right now there is a good chance it will be the updated version. If it is not and you experience the accelerated wear issue, you can simply create a support ticket to receive a new set. The problem appears to be very hit or miss, and is all or nothing - in other words, we have not seen reports of people experiencing wear in an intermediate time period. If your set lasts longer than a month, it is "good" and should last the full expected lifetime of a UV-printed set.

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Jun 29, 2022

HoffmanMysterOK. With all due respect I’d rather not go through the potential process of having to create a ticket. In my mental health situation it stresses me out to have to do things like that. Could I perhaps send you and drop my order number once I order. And then someone could create a notation to I’m sure that I receive the new batch 100%? I’d really appreciate if you can make this exception.

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Jun 29, 2022

mr_shellz64Good question - let me ask about this. I'll get back to you soon.

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Jun 29, 2022

HoffmanMysterGreat thanks

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Jul 1, 2022

HoffmanMysterHey bro, anything? Wanna get it figured out before the long weekend so I can order. Need it by Wednesday. Thanks!

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Jul 1, 2022

mr_shellz64Which color are you planning to buy?

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Jul 1, 2022

HoffmanMysterThe straight clear one. Arctic I believe.

Jul 1, 2022

mr_shellz64Perfect. Okay yes, go ahead and order - you will be guaranteed a set from the new batch.

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Jul 1, 2022

HoffmanMysterAye! Thank you. Do you ship them or Drop?

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Jul 1, 2022

mr_shellz64No prob! It will ship from our warehouse in the next couple of days. :)

Jul 1, 2022

HoffmanMysterBut do you ship them in particular or does Drop?

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Jul 1, 2022

mr_shellz64Sorry, might be some confusion - I am a Drop employee, but I don't work out of the warehouse. Our (Drop) warehouse team will be shipping them.

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Jul 1, 2022

HoffmanMysterAh ok. I talked to Amy and she didn’t reply. This has taken a couple weeks to get an answer and I need the keycaps by Wednesday. I’d appreciate you to make any exception and offer expedited shipping to make up for the delay. Please consider!

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Jul 1, 2022

mr_shellz64I need it by Wednesday because I’m getting help building my keyboard (first time building one).

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Keeb.Newb

Jul 14, 2022

HoffmanMysterI bought a set in March but haven’t used them yet. If they do fade prematurely, is it still covered?

tonsoffun49

211

Oct 27, 2023

HoffmanMysterI got my set in March 2022 and noticed the legends fading after a few weeks, so I stopped using them. I am just now seeing this post, is it too late to get them replaced?

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