I need an answer to this too... They said ready to ship so I ordered them as I needed them soon.... still no word on shipping.... classic drop................... @Kevin any answers?
I just bought a CTRL a year ago and I'm starting to see heavy use cases split, too. "J" went first, then "F". I contacted Drop and they won't let me buy individual key caps, but I was invited to purchase a full price replacement key cap kit several times.
Just buy a better brand.