Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
10/14 Update: Hi Everyone, We've received a shipment of PC38X from Sennheiser as expected but unfortunately they sent us far fewer units than what we had ordered. We're in the process of getting this problem sorted out and getting a new delivery scheduled with them. For now we've updated our estimated ship date to 10/23. The 280 units of PC38X that we have on hand will be shipped out in the next few days. Given the extreme popularity of the product, the 280 units realistically covers residual orders from the 10/6 launch date and a handful of orders placed on 10/7. All other orders will be shipped once the remainder of our order arrives. We apologize for the delay and appreciate your patience. As of writing, the delayed shipment will be large enough to cover all pending pre-orders, plus new orders. 10/21 Update: Received confirmation from Sennheiser that 1151 units are scheduled to arrive at our warehouse tomorrow. Depending on when they arrive at the warehouse, they'll need to be unpacked, counted, and then prepared to ship out to all users. As much as we'd love to ship them on Friday 10/23, realistically they'll probably ship out first thing next week. These 1151 units will cover all orders placed up until October 18th. Orders placed on October 19th or later, will need to wait for the following shipment. Sennheiser has assured us that 2000 MORE units will be dispatched from their warehouse by 10/22. That means those units should arrive at our warehouse and be ready to ship by mid/end of next week. That batch of 2000 will cover orders placed on/after 10/19 (as of writing, about 200 of those 2000 have been presold, so 1800 left to go). As always, thanks for your patience as we work through this with Sennheiser and get these units into your hands as quickly as we can. 10/23 Update: Units started shipping today, and we expect to get many/most of them done over the weekend. We also have confirmation of the other shipment, so we're expecting all outstanding shipments being out by the end of Oct 30th (ish). 10/24 Update: Over 800 headphones shipped out today, with the remaining 300ish that will probably ship on Sunday. Sennheiser has confirmed we should expect the 2000 more headphones by Wednesday at the latest. New orders will all be out of that shipment, and those units should ship by Friday 10/30 (ish!). 10/26 Update: 98% of the orders from before Oct 18th have shipped, the remaining should be done shortly. We're waiting on the next shipment from Sennheiser expected in the next couple days. Last week, 900 more GSA headphone hangers arrived at our warehouse due to a shipping error at Sennheiser, so we've added those to the free-giveaways (now 1900 total, instead of 1000). Add the hanger to your cart and use the discount code "LEVELUP" to claim your free hanger. 10/27 Update: Update from Sennheiser is 2000 units are expected to arrive on Wednesday. We should start shipping these out on Friday and throughout the weekend. If you have questions about international shipping times, have a look at this article we just posted. 10/27 Update: Hi everyone, Wanted to give you all a heads up that we’re now expecting the next batch of PC38Xs to arrive at our warehouse on Friday, which means we'll begin shipping by early/mid next week. If you decide you’d prefer not to wait the additional time, this run is open for cancellations via your Transactions page (drop.com/transactions). 10/30 Update: Shipment arrived at our warehouse today. It'll be counted/shelved on Saturday or Monday, and then start shipping Monday or Tuesday. All orders should be out by Wednesday or Thursday. More updates to be posted once we get tracking from Sennheiser.
Previous Updates/Launch FAQ thread is here