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On the positive side they are updating the app to help with some of the mapping problems. The customer service is US based and responsive.
Overall this could have been a great vac but it falls short.
Thank you so much for your interest in our products. The R96 is actually a new model that just got released, therefore, there isn't much information on it on the internet yet, but here is (as far as I can tell) The only difference between The R95 and the R96.
The R95 has an inter-changeable suction inlet which means you can switch it up with a deep-cleaning brush for better lift on carpets or a suction only inlet for cleaning out hairs without the tangling.
The R96 is quite like it's slightly older brother, only, It doesn't have the interchangeable suction inlet. It only has the deep-cleaning brush. BUT it does have a self-emptying dustbin and a hand-held vacuum cleaner much like the R98. Hope that helps! :)