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Showing 1 of 43 conversations about:
JJS24
0
Jul 22, 2014
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Poor build quality... one of the battery doors would not open. Finally got it open and then the battery door would not sit flush. Now the tag will only intermittently connect.. The iOS app is an embarassment. Buzzers no longer work either.
FIND_team
43
FIND_TEAM
Jul 22, 2014
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JJS24Hello, Please ensure that you click "Pair" when connecting to the app.
Always open the battery door using the battery door openers. Please close the battery door by turning it anti-clockwise. This is essential to have a stable connection as battery needs to sit in position.
Please check the usage guide at: http://www.sensegiz.com/find-installation-usage-guide/
Please check the usage guide at: http://www.sensegiz.com/find-installation-usage-guide/
FIND_team
43
FIND_TEAM
Jul 22, 2014
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JJS24Hello,
Just trying to help: Can you please restart the phone once? Remove and reinsert the battery on the FIND and connect again via the app after pairing and see if that helps to play the buzzer on the FIND. Hope that helps.
JJS24
0
Jul 23, 2014
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FIND_teamOn one device, that worked. On the second device, the buzzer played in one instance several minutes later and in another, over half an hour after I pressed the buzzer. Phone and device were within 3 feet of each other at the time. Also had an episode of uncontrolled alarm noise playing on the phone. I want my money back.
FIND_team
43
FIND_TEAM
Jul 23, 2014
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JJS24Kindly confirm if you are using Android or iOS so that we can help you to troubleshoot. Please try restarting the app and the phone: that can help.
Please also check if the phone's Bluetooth settings menu shows the FIND tags as "paired devices".
Please select the "manual search" mode in high range from the app settings to avoid alarms on the phone.
Please also check if the phone's Bluetooth settings menu shows the FIND tags as "paired devices".
Please select the "manual search" mode in high range from the app settings to avoid alarms on the phone.
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