Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Found Runtime: [20b1:306a] ver=0102, devnum=8, cfg=1, intf=2, path="20-2", alt=0, name="Grace Design DFU", serial="UNKNOWN" Found Runtime: [20b1:306a] ver=0102, devnum=8, cfg=1, intf=2, path="20-2", alt=0, name="Grace Design DFU", serial="UNKNOWN"
The problem is that they're exactly identical and there's no way to disambiguate them:
dfu-util: More than one DFU capable USB device found! Try `--list' and specify the serial number or disconnect all but one device
I tried: - On a recent macOS box (with Homebrew build of dfu-util) - On a Linux desktop (with Ubuntu build of dfu-util, and building from source as well) - Unplugging all other devices
I seem unable to upgrade my firmware. Is there anything else I can try? I'm out of options.