Mine came the other day in perfect condition... but after further inspection I found that its tip was loose, and the core pen functionality is completely removed because of this. Should I be contacting Massdrop for a replacement, or be going straight to Jac Zagoory? This is unfortunate, and it seems I'm the only one with this problem, too.
samwhiteHi @samwhite,
I'm sorry to hear that, we'll take care of this for you ASAP. I've alerted our Support Team to the problem, so you can expect an email with details about return/exchange soon.
Thanks for alerting us to the problem and giving us a chance to resolve it. -- Jonas
I'm sorry to hear that, we'll take care of this for you ASAP. I've alerted our Support Team to the problem, so you can expect an email with details about return/exchange soon.
Thanks for alerting us to the problem and giving us a chance to resolve it. -- Jonas