JTK Polycarbonate Keycap Storage Trays
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JTK Polycarbonate Keycap Storage Trays
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Product Description
If you’re like us, you have a lot of keycaps in your rotation. Don’t settle for plastic bags and cardboard boxes Read More
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SpencerL
1822
keeb weeb
Jun 13, 2020
Stickied
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Hi everyone,
We’d like to offer our apologies for the lackluster experience with this run and thank all of you so much for your patience regarding delays we’re experiencing in getting these trays shipped. We were hoping to get these shipped to your doors in April as initially expected, however, we ran into a few issues that inevitably led to where we are now, which we’ve detailed below. Hopefully, this sheds more light on where we are now and what happens next.
JTK produced the trays on time, as promised, however, when we placed the order, they did not have the prerequisite wholesale export documentation in order to ship it to our New Jersey warehouse. As a result, we needed to ship directly to customers from a warehouse in China. In pre-COVID days, the costs of this were in the neighborhood of $3/package. In the post-COVID world, the quotes we are seeing are for $45/package with significant delays and shipping times. This is due to the fact that a large amount of consumer parcel shipments are carried on passenger aircraft that are no longer flying between China and the USA. We've now arranged for an ocean liner to bring the trays to our warehouse in New Jersey.
We greatly apologize for the inconvenience with this run. As a token of our appreciation for your patience, we’ve given everyone a $20 credit in their account. The bulk shipment is scheduled to arrive at our New Jersey warehouse in mid-July, and at that time we’ll ship everyone’s orders out. Once we have a better idea of when these trays will ship, we’ll be sure to reach out with this information.
If you no longer want your trays, this run is open for cancellations via your Transactions page (www.drop.com/transactions). If you decide to cancel, you will still get to keep your $20 credit. Thank you so much for bearing with us thus far. We look forward to getting these into your hands as soon as we can.
Sigil
73
Jun 15, 2020
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I see, I didn't realize that you were originally using a warehouse in China. That makes more sense, thanks for the clarification.
ai212983
8
Jun 16, 2020
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Thanks a lot for communicating back, Kevin. What makes people mad about these delays is not delays per se, but lack of transparency and communication. Most companies fails to recognize or deliver that. Your feedback means a whole lot, thank you!
(Edited)
llllllllfffff
25
Jun 24, 2020
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FOR PERSONAL INTEREST I CONNECTED jtk. (I didn't buy this on drop cause i live in china so i ordered them directly from jtk and the reason i am here is i saw complaints somewhere else)
maybe i am too boring so i mentioned it last friday when i was in a chatroom with FAT J(that'show we call him)
and he said it's actually manufactured before end of Feb and owing to the COVID the massdrop use some unusual ways to ship them.(yes the ship cost 5months)
though it's not a very timely update nor a official one, ithought this might comfort those who feel angry, upset.
the massdrop seems kind of disfunction in these days so maybe you guys still need to wait
take care of yourselves dudes, covid is something terrible. when i ended my exchange program in University of Alberta in Canada i realized it might change us forever， so get prepared. hope you all fine.
(Edited)
callow
102
Jun 17, 2020
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I skipped this one last time but the next time this drops I'm buying a dozen at least
phinix
128
Jun 13, 2020
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When was last official comment from Drop? Month ago?
It doesn't look right.
Can we have an update on this?
Drop keeps delivering other products faster than this, so what is wrong with this one?
Drop should prioritise this over anything else.
(Edited)
Birb_Whispers
7
Jun 13, 2020
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JTK trays will get here when they get here. I trust you are all putting in work to finish this drop and I hope you are all staying safe. Also thank you @SpencerL for the updates so far!
euphxenos
295
Jun 13, 2020
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@SpencerL Could you please ask the warehouse for an update on where we are with fulfilling this? What percentage have shipped, how long do they expect it to take to ship the rest, something like that?
You have some JTK trays that have been sitting in the warehouse since 4/15 that haven't shipped to me yet, but my order from the SA Yuri drop arrived at the warehouse this week and has already been shipped to me. Why does the SA Yuri drop get shipped so much quicker?
RawrBQ
15
Jun 13, 2020
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Promises tracking information by the end of this week. Running out of time, again...
a0365d9b
54
Jun 12, 2020
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Why is it so hard to provide simple, weekly status updates? I’ve been part of many large group buys that have had better communication than this. This is embarrassing.
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