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Trending Posts in Mechanical Keyboards
RealRage_TV
software?
Hi I'm new to Drop and i just received my Keyboard i have been waiting for months for by Drop x MTN Dew x Borderlands movie and didn't know if there was a software like Logitech's for the keyboards. if anyone could help please let me know
Nov 20, 2024
jdsvdropper
Drop ENTER keyboard with DCX Sleeper Mac variants and Rocky Bird
Black Drop ENTER keyboard with DCX Sleeper Mac variants for the Option and Command keys, and Rocky Bird red and black DCX keycaps.
Nov 19, 2024
AngryTank
Favorite Artisans
COME FORTH SHENRON!
Purple, Dragon Balls, and Seta! What more does a simple man need?
Nov 17, 2024
InsufferablePedant
ZealPC Aqua Zilents
Please ignore the filthy keyboard, it's been on a shelf for a minute.
Nov 15, 2024
Kyle-L
How to sell things on Drop & How Drop charge them?
Hi , this Kyle from China. Since a month ago, my team wanted to build a brand to produce the high quality of mechanical keyboard and headset to sell aboard. Now we already got the license to do so, and we can't wait to bring our products to meet everyone. But the products are still in the period of designing, it would take some time :( There are some questions we can't find the ways to solve - how to sell keyboard on Drop, and the details about how Drop charge per product? - Actually I sent an email to Drop Studio for some questions, but I didn't receive the answer.( Drop Studio also mentioned that they can contact me only if they were interested in my design / products ). So I'm here ask for help. If anyone can answer my question, I would really appreciate it :)
Nov 14, 2024
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Anyone having troubles with their keyboard should email us at support@massdrop.com and we'll work with KBC's warranty group to troubleshoot/fix/replace your keyboard. Anyone who received the wrong board erroneously (back lit or not, etc), will have their boards replaced with the correct one.
That's how I found it, just took that e-mail address and used my own email account.
Last night I got a reply from massdrop staff requesting pictures and a description of what happened, to which I responded within 10 minutes.
We'll see what happens next.
I almost feel bad but, shouldnt keycaps come off and go on fairly easily? especially if you are using the provided tool..
Just add to @Mark's comment from earlier. We have been monitoring feedback on the Poker II Keyboards with Cherry MX Clear and we are very aware of the manufacturing defects a few of the members are having with their keyboards.
Please email support@massdrop.com If you have any problem with the keyboard, and we'll take care of it.
We have been coordinating with KBC on the schedule for the replacement keyboards. The shipment for the replacement keyboard is being prepared by KBC as we speak, and we are told it'll be ready to be shipped out to us from China before the end of next week. Assuming no delays from China/US customs, we are hopeful we can get replacement keyboards shipped out before Sept 26.
Thanks for your support.