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Mark
3186
Admin User
Sep 9, 2014
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Mark
3186
Admin User
Sep 9, 2014
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jdswhatwhatClicking support should link to support@massdrop.com, or if you do it from "My Transactions" it will e-mail and autopopulate the subject with your transaction ID which will speed up the response.
CocoThepug
106
Sep 9, 2014
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jdswhatwhatthe url reads - Mailto:support@massdrop.com
That's how I found it, just took that e-mail address and used my own email account.
Last night I got a reply from massdrop staff requesting pictures and a description of what happened, to which I responded within 10 minutes.
We'll see what happens next.
I almost feel bad but, shouldnt keycaps come off and go on fairly easily? especially if you are using the provided tool..
That's how I found it, just took that e-mail address and used my own email account.
Last night I got a reply from massdrop staff requesting pictures and a description of what happened, to which I responded within 10 minutes.
We'll see what happens next.
I almost feel bad but, shouldnt keycaps come off and go on fairly easily? especially if you are using the provided tool..
nelson
5275
Sep 9, 2014
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MarkHey Guys,
Just add to @Mark's comment from earlier. We have been monitoring feedback on the Poker II Keyboards with Cherry MX Clear and we are very aware of the manufacturing defects a few of the members are having with their keyboards.
Please email support@massdrop.com If you have any problem with the keyboard, and we'll take care of it.
We have been coordinating with KBC on the schedule for the replacement keyboards. The shipment for the replacement keyboard is being prepared by KBC as we speak, and we are told it'll be ready to be shipped out to us from China before the end of next week. Assuming no delays from China/US customs, we are hopeful we can get replacement keyboards shipped out before Sept 26.
Thanks for your support.
Just add to @Mark's comment from earlier. We have been monitoring feedback on the Poker II Keyboards with Cherry MX Clear and we are very aware of the manufacturing defects a few of the members are having with their keyboards.
Please email support@massdrop.com If you have any problem with the keyboard, and we'll take care of it.
We have been coordinating with KBC on the schedule for the replacement keyboards. The shipment for the replacement keyboard is being prepared by KBC as we speak, and we are told it'll be ready to be shipped out to us from China before the end of next week. Assuming no delays from China/US customs, we are hopeful we can get replacement keyboards shipped out before Sept 26.
Thanks for your support.
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Anyone having troubles with their keyboard should email us at support@massdrop.com and we'll work with KBC's warranty group to troubleshoot/fix/replace your keyboard. Anyone who received the wrong board erroneously (back lit or not, etc), will have their boards replaced with the correct one.